Associate Vice President, MGB Connect

Mass General Brigham•Boston, MA

1d•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Development Office represents a team of 400+ vibrant, collaborative, skilled fundraising professionals. We are dedicated to inspiring visionary philanthropy that advances caring and curing for patients in Boston and around the world. Philanthropy enables Mass General Brigham to deliver the highest quality patient care, pursue the most innovative and promising research, train the brightest minds to become the next generation of healthcare leaders and expand and improve our world-class facilities. Join us in our mission to transform the future of medicine. The Mass General Brigham Development Office offers excellent benefits, competitive salaries and a hybrid flexible work schedule. The Associate Vice President is a member of the Leadership Team within the Mass General Brigham Development Office (MGBDO). In this capacity, the role contributes to the achievement and sustained growth of $1B in annual philanthropic support for Mass General Brigham. Reporting to the Vice President, the Associate Vice President is responsible for advancing the mission of the MGB Development Office through leadership of the MGB Connect Program, which enhances philanthropic engagement by providing medical referral assistance and facilitation to individuals seeking support. The Associate Vice President, MGB Connect, oversees a defined portfolio of high level constituents who require 24/7, year round support related to medical and healthcare services. Serving as the primary client service liaison, this role works closely with Mass General Brigham senior leadership, lay volunteers, and the institution’s major benefactors and their supporters. As an integral member of the MGB Development Office Leadership Team, the Associate Vice President provides strategic input on donor engagement, cultivation, and stewardship initiatives, with a particular focus on strengthening relationships with individuals and families who utilize MGB Connect services.

Requirements

15+ years of progressive experience in major gifts fundraising within a large, complex organization
10+ years of management experience
A bachelor’s degree
Exemplary interpersonal and communication skills
Demonstrated experience working with executive leadership.
Exceptional relationship building, management and customer service skills to maximize philanthropic opportunities
Basic knowledge of medical terminology
Knowledge of health care facilities
Analytical skills to implement and analyze tracking
Competency functioning well in a fast-paced and complex environment
In-depth knowledge and experience in developing department processes

Responsibilities

Partner closely with senior administrative and clinical leaders across Mass General Brigham to scale the MGB Connect team in alignment with the needs of an increasingly integrated health system.
Serve as a key liaison between clinical operations and administration to ensure services are responsive, coordinated, and consistently delivered across the enterprise.
Lead the design, development, and formalization of standardized workflows, escalation pathways, and service models in collaboration with the MGB Concierge Medicine Program.
Implement and continuously enhance a comprehensive, best‑in‑class patient liaison program across Mass General Brigham, including identifying new and emerging patient needs and creating connectivity with other MGB stakeholders to help design, develop, and improve new programming.
Operationalize a high‑touch program that delivers 24/7, year‑round support for the organization’s highest‑level constituents.
Lead cultivation and stewardship efforts for top-tier donors, with a focus on building trust and strengthening long-term philanthropic relationships.
Serve as a senior advisor on donor relations strategy, with particular emphasis on principal and transformational gift prospects.
Ensure a seamless, highly personalized experience for MGB Connect constituents that meaningfully supports and advances philanthropic engagement.
Track, analyze, and report on metrics that assess the relationship between MGB Connect activity and the successful solicitation of major and principal gifts.
Lead, develop, and manage the MGB Connect team serving Mass General Brigham.
Support adoption of standardized service models by engaging key stakeholders, clearly defining roles and expectations, and reinforcing best practices across administrative and clinical teams.
Ensure accurate documentation and reporting of all constituent interactions and engagement activities in Blackbaud CRM, in compliance with departmental, hospital, and HIPAA requirements.
Prepare and deliver regular activity reports and analyses as requested by the Vice President of Development and the Chief Development Officer.
Partner closely with Mass General Brigham leadership, institute leaders, department chairs, clinicians, and colleagues to support the complex clinical navigation needs of the MGB philanthropic community.
Build and sustain strong internal relationships to ensure exceptional client satisfaction and service delivery across the enterprise. Key partners include hospital and departmental leadership, clinicians, nurse managers, practice managers, administrative directors, admitting personnel, medical office coordinators, chaplains, patient advocacy, international services, concierge medicine, patient transport, security, valet ambassadors, and other service providers.
Communicate effectively across a wide range of clinical and administrative environments to promote alignment, responsiveness, and consistency in service delivery.
Participate actively in management meetings and broader organizational initiatives.
Model and uphold the highest standards of professionalism, integrity, discretion, and collaboration in all interactions.