Associate Vice President for Advancement Operations

New York Botanical Garden•New York, NY

5d•$150,000 - $170,000•Hybrid

About The Position

The Associate Vice President for Advancement Operations oversees the critical systems and processes that ensure the smooth operation of the Advancement division and consistent, accurate, timely, and thoughtful communication with NYBG’s donor constituencies. These include gift processing, data management, donor stewardship, prospect research, and digital communications, as well as analyses to support data-driven decision making. The AVP for Advancement Operations reports to the Chief Advancement Officer and manages a team of six full-time employees. This is a critical leadership role that works closely with peer team leads across Advancement, Finance, IT, Marketing, Visitor Experience, and other areas to develop, maintain, and improve infrastructure and workflows. The AVP for Advancement Operations centers our donors’ experience while translating fluently between teams and systems, with the ultimate goal of making it quick, easy, fun, impactful, and meaningful for anyone to donate to NYBG.

Requirements

Minimum of ten years of experience in development operations and/or related areas
Comprehensive knowledge of nonprofit gift accounting practices
Demonstrated management experience required
Exceptional organizational and project-management skills, with the ability to balance short- and long-terms project timelines
Strong written, oral, and interpersonal communication skills
Exceptional analytical skills and a commitment to data-driven decision making
Demonstrated commitment to building and improving complex systems and processes
Flexibility and ability to work independently and as a team player with colleagues at all levels and external constituents, including vendors, donors, and volunteer leadership
Advanced proficiency with Raiser’s Edge and/or comparable CRM required
Proficiency with Microsoft Office programs required (particularly Excel)
Valid driver’s license

Nice To Haves

experience managing software vendors also preferred
fluency with Copilot preferred
Proficiency with Accesso (Dexibit and SiriusWare), Cuseum, and/or Unit4 all preferred

Responsibilities

Ensure that donations are booked and receipted quickly and accurately
Oversee donor database (Raiser’s Edge), managing the Manager of Advancement Operations and Data Analytics to maintain and fully leverage database, and partnering with colleagues across NYBG to ensure smooth integration with other institutional systems and platforms
Manage the development and timely execution of reporting on various dimensions of NYBG’s fundraising, including weekly revenue reports
Oversee prospect research across multiple scales, including acquiring and analyzing large datasets to surface and assign new prospective donors to gift officer portfolios, as well as gathering and synthesizing data on specific prospective donors to prepare best-in-class research briefings to support frontline fundraisers.
Manage the Senior Director of Donor Stewardship and team to ensure all stewardship communications and programs are compelling, innovative, impactful, and fully integrated across all areas of Advancement
Manage expense budgets prudently and impactfully
Record, teach, and uphold best practices across Advancement
Partner with the Chief Advancement Officer to continually improve on the operation of the Advancement Division, managing goals and metrics for all team members, and regularly measuring progress toward goals
Serve as Advancement liaison to various NYBG teams (Finance, IT, etc.) to ensure Advancement needs are met and donor experience is prioritized
Special research and analysis projects and other responsibilities as assigned