Associate Vice President, Enterprise Clinical Services Internal Communication (Hybrid)

Advocate Health•Charlotte, NC

5d•$87 - $139•Hybrid

About The Position

Advocate Health is seeking an accomplished Associate Vice President, Enterprise Clinical Services Internal Communication to shape communication strategies that advance business objectives, strengthen culture, and support organizational transformation. Serving as a trusted advisor to senior executives and enterprise leaders, this role leads communications across Enterprise Clinical Services and the broader enterprise, connecting strategy to the physicians, advanced practice providers, nurses, leaders, and teammates delivering care. The role leads internal communication strategy for Enterprise Clinical Services across acute and ambulatory care. It guides executive, leadership, engagement, listening, activation, and change communications connected to priorities such as safety, quality, and patient experience. The position brings an enterprise perspective to complex communication challenges, promotes consistent messaging across Clinical Services and the wider organization, and uses strategic counsel, storytelling, and two-way communication to help leaders engage their teams and translate priorities into action. This position is hybrid and serves the entire enterprise. It leads and develops a high-performing communications team and works across functions and organizational levels to strengthen communication capabilities, alignment, engagement, and effectiveness.

Requirements

Ten or more years of progressive strategic communications experience, including significant experience in internal communications, organizational change, and transformation.
Demonstrated success advising senior executives and providing communication counsel on complex business priorities, sensitive issues, and organizational change.
Experience partnering across functions such as People, Legal, Operations, Marketing, and clinical leadership.
A proven track record of establishing and leading strategic internal communication and change programs within a large, complex organization.
Experience building communication capabilities that strengthen organizational alignment, engagement, and effectiveness.
Proven success leading, coaching, and developing high-performing communications teams.
Deep expertise in executive communication, leadership advisory, change communication, and transformation strategy.
Strong business acumen and the ability to translate complex business and clinical priorities into clear, engaging stories.
An enterprise mindset with experience influencing and leading across highly matrixed organizations.
Exceptional judgment, discretion, and risk management capabilities.
Ability to balance strategic thinking, relationship management, and high-quality execution.
Excellent executive presence, communication, collaboration, and stakeholder-influence skills.

Nice To Haves

Strategic communications leadership experience within healthcare or another large, highly complex, mission-driven organization.
Experience communicating with clinical audiences, including physicians, advanced practice providers, nurses, and clinical leaders.
Experience leading communication strategies related to acute care, ambulatory care, safety, quality, or patient experience.
Experience developing communication measurement frameworks and using engagement insights to improve communication effectiveness.

Responsibilities

Develop and implement innovative communication strategies and activation plans aligned with Enterprise Clinical Services and enterprise business objectives, culture, and transformation priorities.
Advise senior leaders, including Enterprise CEOC members, on complex communication needs, organizational change, sensitive issues, crises, and strategic initiatives.
Lead people, engagement, leadership activation, and change communication strategies that strengthen understanding, alignment, and adoption.
Translate complex business and clinical strategies into clear, concise, and compelling messages for physicians, advanced practice providers, nurses, leaders, and teammates.
Partner with People Operations and Optimization to develop and distribute multimedia content across internal channels, including the intranet, email, town halls, video, and print.
Collaborate with People Activation Events to develop enterprise leadership events, town halls, and other activation experiences.
Lead storytelling that connects acute and ambulatory care priorities, safety, quality, and patient experience to Advocate Health’s enterprise strategy and purpose.
Ensure communication consistency and alignment across Clinical Services, divisions, areas, departments, and broader enterprise messaging.
Advance listening and two-way communication strategies that strengthen feedback loops and facilitate meaningful organizational dialogue.
Represent Enterprise Clinical Services through communication advisory councils and feedback mechanisms to elevate issues, share insights, and assess communication effectiveness.
Establish best-practice measures to evaluate communication and engagement efforts and use insights to continuously improve strategies and capabilities.
Lead, coach, and develop a high-performing communications team while fostering strategic partnership, collaboration, business acumen, and continuous improvement.
Perform other related duties as required.