Associate Vice President, Client Service Centre

HUB International•Burnaby, BC

21d•CA$90,000 - CA$120,000•Onsite

About The Position

We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion. Are you a seasoned insurance professional with a passion for leading a team? We're looking for an Associate Vice President for our Client Service Centre who thrives in a fast-paced environment, enjoys a challenge and is excited about supporting a growing team and hitting targets!

Requirements

Minimum Level 2 General Insurance License
5+ years of insurance experience
Strong leadership background with experience leading a team
Experience working in a contact centre environment is considered an asset
SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
INNOVATIVE and open to sharing your ideas
Work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
TEAM PLAYER who positively impact those around them; MOTIVATE each other to GROW TOGETHER
Work with a high degree of INTEGRITY and ACCOUNTABILITY

Responsibilities

Develop and execute the annual business plan with a focus on Overall new business and business retention, Exceptional client experience & client outreach, Service model strategy, Best practices, Industry involvement, Mentoring, training and development
Ensure consistent and effective application of insurer, HUB corporate policies and procedures as they apply to the business or to the employees
Collaborate on forecasting, budgeting, and workforce planning to optimize call center operations
Execute strategies for continuous improvement of key performance metrics including Contact Center metrics such as: average speed of answer, service levels, abandon rates etc., New Client Acquisition, Prospect Business Conversion Rate, Outstanding Activities, Renewal/Retention, Accounts Receivable, Division Profitability, Customer Satisfaction Scores
Develop sales strategies including referral programs, inbound upsell and outbound dialing initiatives to drive revenue growth and customer acquisition
Assess market and identify current and prospective opportunities to obtain new clients; monitor business results and take appropriate corrective action when necessary to ensure targets are met
Provide leadership, support and collaborate with other business areas as needed
Other duties and responsibilities as assigned