Associate Vice Chancellor, Student Financial Services

University of Arkansas System • Grantham, NH

3d • Remote

About The Position

The University of Arkansas Grantham is looking for a REMOTE Associate Vice Chancellor, Student Financial Services in the following states: AL, AR, AZ, DE, FL, GA, KS, IA, ID, IN, KY, LA, MD, MI, MO, MS, NC, NE, NJ, OH, OK, SC, TN, TX, UT, VA, VT, WI and WY. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. This position oversees Student Financial Services, which includes Financial Aid and Student Accounts. The Associate Vice Chancellor, Student Financial Services is charged with the oversight of the Financial Aid and Student Accounts departments to ensure support of students throughout the funding process. This is a supervisory role.

Requirements

• Bachelor’s degree required
• 5+ years of supervisory experience in student funding-related area required
• Thorough knowledge of Title IV regulations required
• Ability to interact with all levels of individuals involved in student funding process
• Ability to train staff
• Computer skills, including Microsoft Office Suite, required
• Research skills required
• Excellent verbal and written communication skills.
• Able to read, analyze, and interpret common journals and legal documents.
• Able to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Able to effectively present information to executive management, faculty, staff, and/or students.
• Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Able to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to present facts to faculty for departmental response.
• Able to deal with a variety of information presented in oral or written formats.
• Able to deal with non-verbal behavior in assisting with problem resolution.
• Proof of Veteran Status
• Resume
• Persons must have proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

• Master’s degree preferred
• Experience managing one or more Financial Aid programs within a four-year institution preferred
• Experience managing a team in a remote environment preferred
• Experience with Student Information System (SIS) configuration is preferred
• Experience with public institution operations is preferred
• Experience with borrower based (vs. term based) systems is preferred
• Experience with refund issues
• Hands on knowledge of crossover awarding

Responsibilities

• Establish and oversee Student Financial Services protocols within the university
• Ensure the expeditious processing of student funding for UA Grantham students in a legally compliant and ethical manner
• Ensure accuracy and integrity of the student accounts receivable portfolio
• Monitor & maintain electronic data entry, retrieval & reconciliations
• Other duties as assigned
• Define team priorities, deliverables, timelines, and performance standards
• Ensure direct reports have well-defined responsibilities, documented procedures, and required resources
• Manage performance using metrics, clear expectations, and standardized policy application
• Provide training, tools, and clear processes while monitoring progress and adjusting resources as needed
• Oversee the administration of all student funding programs, including compliance audits/reviews
• Ensure compliance with federal, state, and accrediting agency regulations, as well as institutional policies pertaining to student enrollment, Federal Student Aid, Veterans Administration and Department of Defense eligibility
• Coordinate with the Controller to ensure proper disbursements and reconciliation of funds to students
• Collaborate effectively with other members of the university
• Maintain relationships and interact with outside agencies
• Continuously update skills and knowledge through required training
• Seek feedback and opportunities for growth to enhance expertise and effectiveness

Benefits

• university contributions to health, dental, life and disability insurance
• tuition waivers for employees and their families
• 12 official holidays
• immediate leave accrual
• a choice of retirement programs with university contributions ranging from 5 - 10% of employee salary

What This Job Offers

• Job Type: Full-time
• Career Level: Manager