Associate Vetting Analyst

First Orion•North Little Rock, AR

About The Position

The Associate Vetting Analyst verifies ownership and Right of Use for telephone numbers registered with First Orion for call authentication and branded calling solutions. The role reviews data and supporting documentation, investigates discrepancies and unusual activity, and works with clients and internal teams to resolve verification issues. The analyst also uses SQL and other data-analysis tools to research numbers and vetting outcomes, supports process and tool improvements, and documents investigations and procedures. The position handles individual and bulk vetting requests, recurring verification, ticket management, reporting, troubleshooting, and escalation. It also contributes to requirements gathering, testing, and validation for new or enhanced vetting tools and methods, and mentors and trains interns and less-experienced team members.

Requirements

Bachelor’s degree in a related field such as Management Information Systems, Computer Science, Business Administration, or Data Analytics, or equivalent relevant work experience.
Strong attention to detail and ability to independently investigate conflicting or incomplete information and make consistent, evidence-based decisions.
Strong investigative and troubleshooting skills.
Ability to analyze and interpret significant amounts of data.
Solid SQL skills.
Proficiency with Microsoft Excel.
Excellent written and verbal communication skills, including the ability to explain vetting requirements and findings to technical and non-technical audiences.
Ability to work independently and manage multiple requests, investigations, and competing priorities in a fast-paced environment.
Ability to clearly document findings, processes, and requirements.
Ability to learn new applications, workflows, products, and data sources.
Ability to collaborate effectively across customer-facing, operational, product, and technical teams.

Nice To Haves

Customer service or client-facing experience.
Technical support or troubleshooting experience.
Previous experience in data analysis or research.
Experience with fraud prevention, risk, compliance, or investigative work.
Experience with ticketing or case-management systems.
Experience reviewing telephone-number ownership, carrier, or Right of Use documentation.
Experience identifying suspicious or anomalous activity through data analysis.

Responsibilities

Review registered telephone numbers and verify ownership and Right of Use using available data and documentation; approve, reject, or request additional information as appropriate.
Investigate conflicting, incomplete, or unexpected vetting results and determine whether additional research, testing, or documentation is needed.
Support individual and bulk telephone-number vetting requests.
Perform recurring verification of previously vetted telephone numbers when required.
Investigate suspicious or anomalous telephone-number activity and document findings for review or escalation.
Manage vetting tickets and communicate with clients and partners about questions, discrepancies, information requests, and results.
Collaborate with Support, Implementation, Customer Success, Product, Engineering, and other internal teams to resolve vetting-related issues.
Use SQL and other data-analysis tools to research telephone numbers, historical activity, vetting results, and anomalies.
Develop and maintain reports, dashboards, and metrics to identify trends, operational concerns, and improvement opportunities.
Identify and support process, automation, tool, and workflow improvements to increase vetting efficiency.
Participate in requirements gathering, testing, and validation for new or enhanced vetting tools, processes, products, and verification methods.
Develop and maintain documentation for vetting processes, exceptions, investigations, and troubleshooting procedures.
Escalate technical or operational issues to appropriate resources when necessary.
Mentor and train interns and less-experienced team members.