Associate Trust Officer

First State Bank and Trust•Bayport, MN

1d•Onsite

About The Position

First State Bank and Trust seeks motivated individuals to help our clients and community achieve more. It's a formula that has worked for over 100 years serving the St Croix Valley community. As guides, we work alongside our clients every step of the way, helping them achieve more because we believe achievement is more than a transaction; it's a journey. And this is the same philosophy that extends to our team. By building a culture of care and commitment, we do more to help our employees achieve more. Focusing on development and career growth, we look to guide our employees on their career journey by providing resources to build and strengthen skills and actively give back and support our community through volunteer outreach and engagement. We look forward to welcoming you to our team, so we can achieve more together. Join the First State Bank and Trust team! The Trust Department’s mission is to set up and manage trust funds for clients and advise clients on what investments to make while managing their assets. The Associate Trust Officer is responsible for growing and retaining Trust Client relationships, as well as onboarding and servicing these clients. This position works closely with Trust Administration and Trust Operations Departments, as well as other business development positions throughout the organization.

Requirements

Associate's or Bachelor's Degree preferred.
Aptitude and willingness to obtain CTFA, CFP, CPA, or JD.
1 – 2 years of experience in trust administration, servicing, or managing fiduciary relationships preferred.
Ability to organize, prioritize, and handle multiple tasks. Advanced organizational skills are essential.
Excellent listening, written, and verbal communication skills.
Strong attention to detail and ability to function effectively in an environment with deadlines and shifting priorities.
Evidence of the practice of a high level of confidentiality.
Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction.
Flexible, versatile, resilient, and able to work additional hours and days as needed.
Analytical.
Proven ability to deliver results.
Excellent verbal and written communication skills
Time management and critical thinking skills.
Strong people skills (compassion, integrity).

Responsibilities

Assist in developing new business among prospects and existing trust clients.
Assist in the management of conservatorships, trusts, and agency accounts.
Prepare and help manage clients' investments.
Assisted in reviews and became more familiar with trust agreements, wills, contracts, and other estate planning documents to limit regulatory and legal risk.
Communicates regularly with outside advisors and individual clients to fully understand their needs and deliver an excellent client experience.
Provides customer service to beneficiaries, financial advisors, attorneys, and Certified Public Accountants regarding these trust accounts by handling daily administrative requests and resolving concerns.
Work with the team to discuss and explain complex tax and estate planning concepts and trust terms with clients.
Responds to client inquiries regarding problems and questions while maintaining proper correspondence and legal files.
Coordinates with the team to carry out account administration and deliver financial reporting and planning materials for accounts.
Work with the team to develop and strengthen systems and processes to enhance the client experience, achieve account objectives, simplify operations, improve efficiencies, and mitigate risk.
Review and approve money movement transactions, tax and accounting treatment, and confirm authorizations from clients, practice specialists, etc.
Ensure trust accounts are correctly billed for services rendered, including charges for unique or extraordinary services.
First State Bank and Trust’s policies and state laws assisted in probate.
Work with the team to ensure the Trust Documents are administered by the trust.
Work with the team to ensure trust income is collected, distributed, and invested, and that the principal is managed correctly in accordance with agreements.
Produces and distributes a variety of reports using various software, etc.
Assisted in making sales presentations to prospective customers for opportunities, including investment management, IRAs, employee benefits, etc.
Assists with various projects and assignments as needed.
Provide backup support to other Trust Officers to ensure that account services and transaction processing are not disrupted.