Associate Territory Sales Manager PL (NY)

The Hanover Insurance Group•Syracuse, NY

22h•Hybrid

About The Position

The Hanover's Personal Lines Sales team is seeking an Associate Territory Sales Manager to work in New York. This is a full-time, exempt role. The position involves partnering with the Assistant Regional Vice President (ARVP) to coordinate and execute agency prospecting, onboarding, training, meeting setup, and marketing efforts aimed at improving agency satisfaction, CSR loyalty, and engagement. The role includes training CSRs/Agents on Hanover systems, billing, and Tap Sales. The Associate Territory Sales Manager will work closely with the ARVP to enhance new business results and increase conversion rates on consolidations. Responsibilities also include responding to agent service questions and coordinating problem resolution with Underwriting and First Contact. The role requires travel with, and sometimes without, the ARVP within NY State to meet with CSRs/Agents.

Requirements

Bachelor’s degree or equivalent experience
Typically 2 to 5 years of work experience
P&C knowledge preferred
Dedicated to meeting the expectations and requirements of internal and external customers
Makes decisions in an informed, confident and timely manner
Maintains constructive working relationships despite differing perspectives
Strong organizational and time management skills
Ability to negotiate skillfully, effectively influence and persuade other
Considers the perspectives of others and gives them credibility
Demonstrates strong written and verbal communication skills, specifically, strong at formally and informally presenting to others. Promotes and facilitates free and open communication.
Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
Easily adapts to new or different changing situations, requirements or priorities.
Demonstrates product knowledge of both Company and industry P&C, products
Cultivates an environment of teamwork and collaboration
Excellent computer skills (MS Office, Excel, Word, etc.)

Responsibilities

Provide Field Team Support: Trouble shoot service, billing, underwriting, and claims issues for agents.
Assist in report management around initiatives, sales dashboards, incentives and contests.
Quote business for small books where it doesn’t fit the Market Consolidation process.
Provide reports to ARVP as requested (e.g., APLUS, agency profile).
Monthly monitoring of agency progress against plan, provide feedback on outliers.
Gather competitive intelligence and share with internal partners.
Help to create and deliver sales presentations in conjunction with ARVP.
Provide training to CSRs/Agents on Hanover systems, product suite, and capabilities.
Facilitate licensing requests for new appointments, agency changes, mergers & acquisitions, etc.
Help to recruit, on board and train new agency appointments, providing initial and follow-up training for product, underwriting and Tap Sales capabilities.
Support and Monitoring of Initiatives: Create and distribute agency level communication for agents (newsletters, web-based messages, etc.).
Help manage and support corporate initiatives in support of state goals.
Analyze reports and provide support for umbrella campaigns, retention initiative, monoline home, and AQM improvement, etc.
Maintain regular follow-up and interaction with targeted agents.
Support Market Consolidation: Support market consolidation efforts for agents.
Co-manage with ARVP and/or TSM to schedule, facilitate, and participate in internal and external kick-off meetings.
Coordinate with MC team to complete conversion guidelines and carrier coverage comparisons for designated bookroll carrier.
Assist in the management and execution of pipeline information and workflow.
Monitor adherence to monthly timelines to ensure agency is on track with quote and issuance.
Active participation in issuance calls to ensure spreadsheets are complete and identify gaps in issuance to improve conversion rates.
Scheduled co-visitation with ARVP to agents where conversion rates are not meeting expectations.
Other duties as assigned.