Associate Technology Systems Specialist

Sanford Health • Watertown, SD

5d • Onsite

About The Position

The Associate Technology Systems Specialist provides technology support to Sanford Health customers, including team members, patients, families, and other guests. The role builds trust in Sanford’s technology services through customer-focused communication, training, and problem-solving. It requires general knowledge of networking, unified communications, and technology systems support, as well as the ability to support devices and software that meet individual or departmental needs while maintaining Sanford technology standards.

The position provides on-site support across multiple clinical and non-clinical departments and facilities, including patient rooms, the emergency department, and other patient care areas. The specialist troubleshoots company-owned and personal devices, replaces company-owned devices when necessary, assists with installations, and helps customers use technology productively. The role also requires learning and maintaining knowledge of specific hardware and software, personal computers, operating systems, applications, and current mobile and end-user computing technologies.

Requirements

• Valid driver’s license required.
• Must maintain a good driving record.
• Demonstrated ability to problem-solve and communicate.
• Knowledge of the configuration and maintenance of personal computers, related operating systems, and applications.
• Knowledgeable in current mobile and end-user computing technologies.
• Ability to communicate across generations, functions, settings, regions, and organizational levels.
• Motivation to learn, aptitude for acquiring new skills, and personal accountability.
• Passion for providing excellent customer service that goes beyond audience expectations.

Nice To Haves

• Associate’s degree in a computer-related field preferred.
• General networking, unified communications, and technology systems support knowledge.

Responsibilities

• Interact consistently with customers, including team members, patients, families, and other guests.
• Troubleshoot company-owned and personal devices and replace company-owned devices when necessary.
• Provide customers with technology best practices and productivity tips.
• Provide on-site support across multiple clinical and non-clinical departments and facilities, including patient rooms, the emergency department, and other patient care areas.
• Support technology devices and software packages suited to individual or departmental needs while maintaining Sanford technology standards.
• Assist with technology installation and troubleshoot hardware and software across departments and facilities.
• Train and educate customers.
• Build lasting customer relationships and understand customers’ situations, needs, work styles, challenges, and satisfiers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed