Data Centre Technician / Trainer

IntelliPro Group Inc.•Columbus, OH

5d•Onsite

About The Position

This role involves facilitating employee training and onboarding, delivering technical instruction, and providing support to ensure learning outcomes. The position requires consultation with other trainers, managers, and leadership, as well as tracking and reporting on training data and employee performance. Responsibilities also include preparing and maintaining training facilities, staying current with data center best practices, and coordinating training schedules and materials. The role may involve travel as needed.

Requirements

3-6 years of experience in a technical field (telecommunications, data centers, electrical, or similar trades).
Demonstrated ability to explain complex tasks to others (e.g., experience as a field lead or peer mentor).
Excellent verbal and written communication skills.
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
Strong interpersonal skills and the ability to interface with various levels of management.
Organizational skills with an advanced inquisitive mindset.
Willingness to obtain Telecommunication Industry Certifications (such as BICSI) within the first 12 months of employment.
High school diploma or equivalent.
Professional appearance and demeanor.

Responsibilities

Facilitate employee training and onboarding using approved materials.
Deliver technical instruction including lecture, hands on activities, labs, and various assessments.
Provide remediation and support for students to ensure learning outcomes.
Consult with other trainers, managers, and leadership.
Track and compile collected data for accurate training reports.
Document employee performance and outcomes of training.
Review, test, and provide feedback on training materials.
Prepare and maintain training facilities including daily cleaning and setup.
Stay current on the latest data center tools and infrastructure best practices.
Coordinate and monitor enrollment, schedules, and equipment.
Develop and coordinate training schedules.
Assess training needs through surveys and interviews.
Support the conceptualization and development of new training materials.
Communicate training needs and online resources as appropriate.
Participate in mentorship and professional development from Senior Trainers.
Explain difficult or sensitive information.
Travel as needed.