Data Centre Technician / Trainer
About The Position
This role involves facilitating employee training and onboarding, delivering technical instruction, and providing support to ensure learning outcomes. The position requires preparing and maintaining training facilities, staying current on data center best practices, and coordinating training schedules and enrollment. The Associate Technical Trainer will also assess training needs, support the development of new materials, and communicate training information. Consultation with other trainers, managers, and leadership is expected, as is the documentation of employee performance and training outcomes. The role also includes participating in mentorship and professional development.
Requirements
- 3-6 years of experience in a technical field (telecommunications, data centers, electrical, or similar trades).
- Demonstrated ability to explain complex tasks to others (e.g., experience as a field lead or peer mentor).
- Excellent verbal and written communication skills.
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
- Strong interpersonal skills and the ability to interface with various levels of management.
- Organizational skills with an advanced inquisitive mindset.
- Willingness to obtain Telecommunication Industry Certifications (such as BICSI) within the first 12 months of employment.
- High school diploma or equivalent.
- Professional appearance and demeanor.
Responsibilities
- Facilitate employee training and onboarding using approved materials.
- Deliver technical instruction including lecture, hands on activities, labs, and various assessments.
- Provide remediation and support for students to ensure learning outcomes.
- Consult with other trainers, managers, and leadership.
- Track and compile collected data for accurate training reports.
- Document employee performance and outcomes of training.
- Review, test, and provide feedback on training materials.
- Prepare and maintain training facilities including daily cleaning and setup.
- Stay current on the latest data center tools and infrastructure best practices.
- Coordinate and monitor enrollment, schedules, and equipment.
- Develop and coordinate training schedules.
- Assess training needs through surveys and interviews.
- Support the conceptualization and development of new training materials.
- Communicate training needs and online resources as appropriate.
- Participate in mentorship and professional development from Senior Trainers.
- Explain difficult or sensitive information.
- Travel as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
