Associate Technical Support Analyst

UnitedHealth Group•Seattle, WA

16h•$29 - $52•Remote

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

High School Diploma/GED
3+ years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)
2+ years of desktop support experience
Ability to lift to 50 pounds of computers or other IT equipment
Access to reliable transportation and valid US driver’s license

Nice To Haves

CompTIA A+ Certification
Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)

Responsibilities

Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers
Use remote control tools to assist off-site users when needed
Configure, deliver, and install new computers and peripherals for new hires
Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system
Prioritize workload based on service level agreements
Act as a technical resource to others to resolve problems or issues
Anticipate customer needs and proactively identify solutions
Plan, prioritize, organize and complete work to meet established objectives