Associate Technical Project Manager

Epiq•Tampa, FL

1d•Remote

About The Position

The Client Services Project Manager manages the full lifecycle of client-facing projects, aligning work with client objectives, internal standards, and resource constraints. The role serves as the primary liaison for client relationships and manages assigned projects with support from senior leadership when needed, while promoting operational excellence through cross-functional collaboration and continuous improvement. The position leads projects from initiation through delivery, translates client or court requirements into actionable solutions, manages client expectations and issues, and coordinates cross-functional support. It also includes direct supervision, coaching, performance management, and professional development for assigned Project Managers and team members. The Project Manager supports root cause analysis and process improvement, refines standard operating procedures and best practices, and oversees project forecasting, budgets, billing, and reporting using Epiq-approved platforms. The role may also support business reviews through client health reports and status updates and uses project management technologies to streamline workflows. The stated compensation range is $80,000–$100,000 USD annually, and the role may be eligible for an annual bonus. The job is tagged remote.

Requirements

At least 5 years of total project management experience.
Bachelor’s degree in legal studies, Business Administration, or a related field, or equivalent experience.
Demonstrated success managing multiple complex projects and client relationships concurrently.
Proficiency in Microsoft Office and project management platforms.
Experience mentoring or managing team members.
Familiarity with data workflows and document review processes.

Nice To Haves

For external candidates, at least 2 years of legal administration, paralegal, or settlement experience is preferred.

Responsibilities

Manage projects from initiation through delivery, aligning them with client objectives, internal standards, and resource plans.
Translate client or court requirements into actionable solutions.
Serve as a trusted liaison for client engagements; manage expectations, resolve issues, and support long-term client success.
Participate in consultative discussions and coordinate cross-functional support for project alignment and integrated service delivery.
Directly supervise, coach, manage the performance of, and support the professional development of assigned Project Managers and team members.
Conduct performance evaluations, provide ongoing feedback, and address employee performance concerns in accordance with company policies.
Support root cause analysis and continuous improvement by identifying and resolving recurring issues, incidents, and escalated events affecting operations, service quality, or client obligations.
Contribute to refining standard operating procedures and best practices across process improvement areas.
Manage project forecasting, budgets, billing, and reporting using Epiq-approved platforms.
Support business reviews through client health reports and status updates.
Use project management technologies and adapt to internal and external systems to streamline workflows and support project goals.