Associate Technical Account Manager

Recorded Future•Boston, MA

6d•Hybrid

About The Position

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! Recorded Future is seeking an emerging intelligence or cybersecurity professional eager to learn and grow at the intersection of technology, threat intelligence, and customer success. As an Associate Technical Account Manager, you are a proactive learner who follows standard practices. You bring curiosity, foundational technical knowledge, and a drive to help customers begin operationalizing intelligence. Please note that this role is required to work from the Recorded Future office in Boston, MA at least 3 to 4 days per week.

Requirements

Foundational understanding of fundamental intelligence concepts, frameworks and tradecraft, cyber security tooling, and SaaS environments
Foundational understanding of basic intelligence concepts and common security frameworks
Strong foundational verbal and written communications, attention to detail, and a drive to learn quickly
A customer-focused growth mindset and boundless curiosity
Strong project management skills
Bachelor's Degree or related experience in cybersecurity, computing science, information systems, intelligence studies, or a related field

Responsibilities

Support the Customer’s Primary Technical Use Cases/Needs
Support a portfolio of customer accounts for realizing value from Recorded Future’s products and services, as guided by a TAM/Senior TAM
Handle customer support escalations effectively (resolve or escalate further) achieving high customer satisfaction
Help to drive the customer lifecycle, orienting to the Customer Success Plan and adherence to the engagement model
Responsible for assisting, coordinating, and/or supporting customers and projects as determined by the Technical Account Manager
Maintain administrative rigor in Recorded Future systems of record with meaningful updates on routine customer interactions
Coordinate the scheduling and preparation for delivery of licensed Professional Services and Advisory engagements as directed by the Technical Account Manager
From the beginning you demonstrate an eager willingness to learn and demonstrated ability to grow and develop in a technical role
Within 6 months you will demonstrate a foundational understanding of the company's pillars (Cyber Operations, DRP, Third Party Risk and Fraud), a foundational understanding of service offerings, and foundational knowledge of the Recorded Future Platform, and how that fits within a customer's tech stack.