Associate Tech Support Analyst
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. You will enjoy the flexibility to telecommute from anywhere within Canada as you take on some tough challenges.
Requirements
- High School Diploma/GED
- 2+ years of experience in Technical Support role where you are troubleshooting Windows Operating Systems or 2+ years of education from a technical program and an accredited college or university
- 1+ years of customer service experience
- Currently reside in Canada
- Availability to work an 8-hour shift Monday – Friday starting between 5am-9:30am PST with an on-call rotation as needed
Nice To Haves
- Intermediate level of proficiency in at least 1 programming language (C,C#, C++, Python, etc.)
- Experience in the healthcare industry
- Experience in medical imaging, specifically radiology or cardiology
- Experience in Technical Application Support
- 2+ years of experience using Windows command line, Powershell
- 1+ years of experience troubleshooting TCP/IP issues
- 1+ years of experience working in a Technical Support Center
- 1+ years of experience in Troubleshooting Active Directory
- 1+ years of experience providing technical support in a collaborative environment
- 1+ years of experience in Technical Application Support
Responsibilities
- Responding to time sensitive support calls that can affect patient care
- Be primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution
- Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs
- Manage ticket backlog of about 20-30 cases
- Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases
- Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests
- Contribute to a fast-paced and highly collaborative team-based work environment
Benefits
- Comprehensive benefits
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
