Associate Tech Support Analyst

UnitedHealth Group•Somerset, NJ

14h•$29 - $59•Onsite

About The Position

As an Associate Tech Support Analyst on the Pharmscript Support team, you will provide critical Level 1 technical support and issue resolution across specialized pharmacy technology environments. In this role, you will support custom applications including the Billing App, DOSIS App, and MTS Robot App, while ensuring key hardware and specialized printing systems (Canon, Zebra, and Tharo printers) function seamlessly. By serving as a primary point of contact for technical troubleshooting, you will play an essential role in optimizing pharmacy operations and supporting reliable healthcare technology delivery. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High school Diploma
6+ months of experience in technical support, helpdesk, desktop support, or IT operations.
6+ months of experience troubleshooting custom software or enterprise applications.
6+ months of hands-on experience installing, configuring, or troubleshooting commercial or industrial printers (e.g., Zebra, Canon, Tharo, or thermal printers).

Nice To Haves

Proven experience logging, tracking, and managing user support tickets through to resolution.
Demonstrated ability to troubleshoot workstation OS, hardware peripherals, and basic network connectivity.
Experience supporting healthcare, pharmacy, or clinical technology environments.
Knowledge of Frameworks and Docutrack Pharmscript Applications.

Responsibilities

Provide initial Level 1 technical support, troubleshooting, and issue resolution for Pharmscript custom applications, including Billing App, DOSIS App, and MTS Robot App.
Configure, maintain, and troubleshoot specialized pharmacy printing hardware, including Canon, Zebra, and Tharo printers.
Receive, log, categorize, and track technical service requests and incidents using enterprise ticketing systems, ensuring resolution within target SLAs.
Perform basic hardware peripheral troubleshooting and verify network connectivity for workstations and supported pharmacy equipment.
Document common technical issues, solutions, and standard operating procedures to maintain an updated internal knowledge base.
Escalate complex application or hardware incidents to Level 2 and Level 3 support teams or application developers as necessary.
Communicate clearly with end-users to guide them through application functionality, basic access configuration, and operational steps.
Execute routine system maintenance checks and equipment inspections to ensure high technical availability
Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement