Part-Time Associate Tech Support Analyst - LAN/WAN
About The Position
Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix. Join Publix Technology as a part-time Associate Technical Support Analyst on the LAN/WAN team. This team provides level 1 and 2 support of the Publix network infrastructure. This position will be for varying shift work and the work schedule will be 8-hours, four days per week.
Requirements
- High School diploma or equivalent
- 1+ years of experience in a service desk environment, technology support and/or knowledge of technology hardware or applications used in Publix stores, warehouses, or distribution facilities
- Experience working with Routers, Switches, DATA/Voice Circuits, and Wireless technologies
Nice To Haves
- CCNA, CCENT, CCNP certifications
- Experience supporting IP office telephone systems.
- Experience working with trap receivers and tracing tools.
- Experience working with industry standard network cabling (Cat5, Cat6, Fiber Optics)
- Experience working in an organization utilizing formal processes such as Change Management, Incident/Problem Management and Disaster Recovery
Responsibilities
- Level 1/2 troubleshooting of the Publix network infrastructure
- Monitoring and responding to alerts from networking devices
- Working directly with Telco vendors on circuit outages
- Escalating high severity and chronic problems to management
- Answering phones and logging incident records
Benefits
- Employee-owned company
- Career opportunities at every level
- Consistently ranked among Fortune’s “100 Best Companies to Work For”
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
