Associate Systems Management Analyst

UnitedHealth Group•Elk River, MN

23h•$29 - $52•Onsite

About The Position

As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree)
2+ years of experience supporting multiple application teams with Workload Automation requests
2+ years of experience supporting Mainframe maintenance changes
1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments
Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols
Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat)

Nice To Haves

Bachelor’s degree in Computer Science, Information Technology, or a related discipline
3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management
3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7
IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow)
Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring

Responsibilities

In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments
Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met
Escalate operational issues to leadership proactively when SLAs are in jeopardy
Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams
Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols
Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement
Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation
Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement