Associate Systems Analyst

Ackermann Group•Cincinnati, OH

5d•Onsite

About The Position

As an Associate Systems Analyst at Ackermann Group, you will oversee IT technical support functions for the Company, including end-user computing, core enterprise software, and network and security infrastructure. This role involves supporting the Yardi Application, providing End-User Computing Support, and handling Cybersecurity and Network tasks.

Requirements

1-3 years prior experience providing formal hardware or software support, or similar background in consulting or freelance IT support.
Minimal vocational accreditation or certification in information technology.
Basic to proficient competency in Yardi Voyager or similar property management software.
Strong competency in Microsoft Windows 11 and Office 365.
Familiarity with basic networking protocols (TCP/IP, VPN), hardware, basic networking and firmware.
Demonstrated ability to communicate and influence priorities with external vendors.
Strong patience, clear communication, and customer service orientation when dealing with non-technical users.

Nice To Haves

Prior experience in commercial or residential real estate and lease administration a plus.
An undergraduate degree in information systems, computer science, or relevant field is preferred.

Responsibilities

Answer incoming support requests, track trouble tickets, and solve user problems.
Resolve software errors, ledger discrepancies, and configuration issues or escalate them to Yardi tier 2/3 support.
Manage user accounts, permissions, and security roles.
Assist with system upgrades, implementations, integrations, releases, and maintenance.
Set up new properties and development projects in Yardi, RENT Café and all Internet Listing Services.
Teach staff how to use Yardi products and create best-practice guides.
Define informational requirements, design, cost and prioritization of vendor change-orders for customized reporting, automation functions, and resolution to system reporting errors.
Diagnose, resolve, or triage employee technical issues with laptops, desktops, mobile phones, printers, and software applications.
Manage relationship and contract management of third-party IT consultants and cloud-software providers.
Supervise contractor configuration of new hardware, software packages, and workstations for new employee onboarding.
Log, track, and update support requests using helpdesk tools, adhering to service level agreements (SLAs).
Route complex, high-tier network or server issues to specialized system administrators.
Handle password resets, unlock accounts, and manage basic user access privileges.
Manage physical access privileges to corporate office and company facilities.
Track and analyze virus and phishing attacks against Company assets.
Educate and train users on new, emerging threats and exposures.