Systems Management Analyst

UnitedHealth Group•Queensbury, NY

1d•$91,700 - $163,700•Remote

About The Position

Welcome to the Revenue Cycle IT Support Team. In this role, you will be part of a dynamic, fast-paced team that provides on-call support for operational needs and requests, while also contributing to projects and system go-lives. This multi-faceted team supports a range of EDI and payment transaction applications, including eligibility systems, multi-system cash reconciliation processes, and point-of-sale solutions. You will play a key role in ensuring system reliability, supporting business operations, and driving successful implementations across the revenue cycle. For this role as a Systems Management Analyst on the Revenue Cycle team, you will play a key role in configuring, maintaining, and supporting claims processing and remittance workflows. You will partner closely with operations and business stakeholders to ensure accurate, efficient data flow across systems, troubleshoot issues, and optimize processes that support revenue integrity and timely reimbursement. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Active Epic certification in Epic Resolute PB Claims and Remittance Admin or HB Claims and Remittance Admin
3+ years of experience with Epic implementation and/or support
Supporting customer support with daily on-call support and working with implementations and upgrades
Ability to participate in projects and upgrades requiring after hours availability as business needs dictate (for Epic Upgrades, implementations, other application upgrades)
Available for daily support during business hours 7:00am-5:00pm EST

Nice To Haves

Additional Epic certifications (Ex: Resolute PB Admin, Resolute HB Admin)
5+ years of experience with Epic implementation and/or support
Experience in payer/plan build and maintenance
Proficiency with Excel, Word, ServiceNow and Teams
Proven ability to collaborate with colleagues through clear, effective communication

Responsibilities

Provide subject matter expertise in Epic PB and HB Claims and Remittance, including system design, building, testing, and implementation
Collaborate with leadership and end users to design and configure solutions, providing technical and clinical consultation, including workflow analysis and application configuration to support enhancements and issue resolution
Participate in multiple small to medium-scale Epic upgrade initiatives and workflow enhancements through all project phases
Facilitate design and validation sessions, ensuring thorough documentation, follow-up, and issue escalation
Maintain system documentation, including design specifications and build records
Monitor production applications and respond to incidents, including participation in 24/7 on-call support as needed
Execute all phases of testing, including unit, system, and integrated testing for claims and remits
Analyze workflows, data collection, reporting needs, and technical issues to support solution development
Collaborate with training teams to develop and maintain application-specific training materials
Translate business requirements into functional specifications; manage system updates, enhancements, and release testing
Ensure compliance with organizational standards for system configuration and change control
Build and maintain solid relationships with end users, stakeholders, and business partners
Facilitate communication across teams from requirements gathering through implementation
Troubleshoot and resolve application issues, escalating complex problems as appropriate
Maintain knowledge of Epic functionality and operational workflows