Associate Systems Engineer-Fire IT

City of Philadelphia • Philadelphia, PA

4h • $55,000 - $65,000 • Onsite

About The Position

The City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work. It offers a vibrant work environment, comprehensive health care and benefits, and opportunities for growth. The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia, overseeing major information and communications technology initiatives to enhance the city's IT infrastructure. OIT is responsible for identifying effective approaches for new IT directions, improving technology asset value, ensuring data security and continuity, planning for operational resilience, and supporting efficient government across all city departments. Under OIT's management, the Systems Engineer will play a crucial role in supporting the Philadelphia Fire Department. This position seeks a talented and motivated team player who is eager to make a positive impact in Public Safety and Technology in the sixth-largest city in the United States, while enjoying a flexible work schedule, competitive benefits, and city life. The Systems Engineer will be responsible for mission-critical cross-platform technologies, including data storage, backup disaster recovery, active directory administration, network security, SAN administration, planning, architectural planning and design, server management and engineering, and other related infrastructure needs. Sound technical knowledge and consistent reliability are required for this crucial role within the Philadelphia Fire Department's IT infrastructure. Professional skills, attention to detail, and the ability to work within a team are essential for success.

Requirements

• Bachelor’s degree (B.S.) or higher from an accredited four-year college or university in Computer Science or a related field preferred
• Minimum of 3 years of experience in solution engineering, system upgrades, patch management, and enterprise backup and recovery
• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• Effective decision-making and critical thinking skills
• Solid understanding of information security and network security principles
• Strong analytical and problem-solving capabilities
• Proficient in Active Directory management
• Advanced knowledge of PowerShell scripting for systems automation and management
• Familiarity with industry-standard security protocols including SSL, TLS, IPsec, HTTPS, SFTP, and Kerberos
• Ability to perform effectively in high-pressure or time-sensitive environments

Responsibilities

• Ensure optimal systems and infrastructure availability at all times
• Provide strategic and practical recommendations for continuous service improvement
• Collaborate effectively with cross-functional teams to deliver high-quality outcomes aligned with organizational policies, guidelines, and procedures
• Manage and support endpoints using Microsoft Intune, or other endpoint management systems
• Develop and deploy system images across environments
• Possess in-depth knowledge of virtualization technologies, including VMware and Hyper-V
• Administer virtual environments, including VM creation, migration, and ongoing maintenance
• Perform Level 3 troubleshooting and resolution of complex system issues
• Oversee storage management and conduct proactive capacity planning
• Manage enterprise backup solutions to ensure data integrity and availability
• Conduct routine and advanced server management tasks
• Plan, schedule, and implement software and firmware upgrades
• Serve as the primary support resource for critical infrastructure systems
• Lead application upgrade, deployment, and migration efforts
• Oversee system integration through API management and configuration
• Administer and monitor server performance to maintain optimal system health
• Address infrastructure-related security concerns and evolving system needs
• Implement, manage, and maintain Active Directory, including Group Policy Objects (GPO)

Benefits

• Comprehensive health coverage for employees and their eligible dependents
• Wellness program offers eligibility for the discounted medical plan
• Paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Eligibility to participate in the Public Service Loan Forgiveness program
• Free Commute on SEPTA - eligible City employees can sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails
• Tuition Discounts and Scholarships - savings of 10% to 40% on educational expenses, extending to City employees and in some cases, spouse and dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level