Associate, Systems & Data
About The Position
At Trillium Health Partners Foundation (THPF), we envision a future where health care transcends expectations and every member of the community has access to the care they need, when they need it the most. Our vision is bold: build a new kind of health care for a healthier community. We are the driving force behind Trillium Health Partners. Our team is raising money for the hospital so that millions of patients in the West GTA and surrounding communities have access to the care they need. Trillium Health Partners is comprised of Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre and is one of the largest community-based, academically affiliated acute care facilities in Canada serving one of the fastest growing populations in the country. Trillium Health Partners is a teaching hospital affiliated with the University of Toronto and home to the Institute for Better Health, the hospital’s research, and innovation engine. It is also the regional specialist for over 14 programs such as cardiac, cancer, stroke, neurology, mental health and so much more. Our doctors and nurses partner with your local hospital to offer highly complex care. Our 60+ member team is comprised of exceptional talent, with diverse backgrounds and expertise dedicated to raising the crucial funds needed to address the highest priority needs of our hospital. We operate with respect, collaboration and a drive for excellence and have already made a massive impact! Our fundraising milestones include securing the largest donation ever made to a hospital in Canada by Peter Gilgan and the Peter Gilgan Foundation of $105 million to help build the future home of The Peter Gilgan Mississauga Hospital. We also secured the largest corporate match by Orlando Corporation of $75 million to support development of the new hospital, mental health and research and innovation. While we love setting records, we are hungry for more and need your help getting there. Join us to help revolutionize the future of health care in the West GTA. The Systems & Data Associate supports cross-functional initiatives that advance organizational goals through effective data management, system administration, and operational support. This role is responsible for maintaining the integrity of organizational databases, supporting system users, coordinating onboarding processes, and enabling effective digital communications and reporting. Working closely with internal teams, HR, and IT partners, the Associate plays a key role in ensuring systems are optimized, data is accurate, and staff are supported with the tools and training they need to succeed.
Requirements
- Post-secondary education in Business, Information Systems, Data Management, or a related field, or equivalent experience
- 1 Year experience in database administration (Raiser’s Edge, Jira etc)
- Experience in a data, systems, operations, or administrative support role
- Strong attention to detail and commitment to data accuracy
- Analytical and problem-solving skills with the ability to identify and resolve issues independently
- Ability to manage multiple priorities, deadlines, and competing demands
- Strong organizational and documentation skills
- Effective interpersonal skills with the ability to work cross-functionally
- Experience supporting and training end users with varying levels of technical knowledge
Nice To Haves
- Experience in a healthcare, non-profit, or fundraising environment is an asset
- Familiarity with data governance, privacy, and compliance standards is preferred
Responsibilities
- Perform routine database maintenance including data entry, updates, audits, imports/exports, and clean-up activities
- Ensure data integrity through validation, de-duplication, and quality monitoring
- Run reports, queries, and system updates to support operational needs
- Identify and resolve data inconsistencies; escalate complex issues as required
- Support day-to-day system administration, including user access, troubleshooting, and system usage guidance (Microsoft & Fundraising platforms including: Raiser’s Edge, SharePoint, Jira, Luminate)
- Ensure compliance with data governance, privacy, and security
- Act as a liaison between HR, IT, and internal teams to support employee onboarding and offboarding
- Coordinate system access, user account setup, and software permissions
- Manage onboarding documentation, trackers, and checklists to ensure timely completion
- Oversee procurement and lifecycle management of employee technology (equipment, licenses, upgrades, replacements)
- Provide first-level technical support and escalate complex issues to IT
- Act as back up to build, segment, and maintain communication and distribution lists for internal and external audiences
- Validate and audit data to ensure accuracy and compliance with privacy and consent requirements
- Support email deployment activities, including scheduling and quality assurance checks
- Maintain documentation on list criteria, processes, and ownership
- Provide reporting and insights on email performance
- Develop and maintain system documentation, SOPs, and user guides
- Support training initiatives and onboarding of staff on systems and tools
- Assist with testing and validation of system updates and enhancements
- Gather feedback and recommend process or system improvements
- Contribute to innovation initiatives, pilots, and continuous improvement efforts
- Stay current on organizational systems and tools (e.g., CRM, collaboration platforms)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
