Associate Systems Administrator, Remote Field Services - Indy

Carvana • Indianapolis, IN

20d • Onsite

About The Position

The Associate Systems Administrator is a service desk and user-facing IT support role supporting Carvana employees and remote locations. The position is 100% on-site, Monday through Friday, and involves travel up to 60% to set up and support new and existing locations. Support covers desktop, server, network, security surveillance, AV, and other wired or wireless technology. When not traveling, the role handles incoming IT requests from PC and Mac users and supports the implementation, troubleshooting, maintenance, availability, reliability, and security of IT platforms and systems.

The role also supports internal business operations, coordinates with users, vendors, IT providers, and other business units, and contributes to hardware refresh projects. The administrator documents solutions, maintains hardware inventory, monitors system performance and helpdesk tickets against service-level expectations, and may participate in an on-call rotation and perform after-hours work when needed. A strong service orientation and willingness to help users are essential.

Requirements

• High school diploma or equivalent.
• Valid and current driver’s license.
• Advanced skills administering Windows Server, Active Directory, DHCP, and other network services.
• Advanced skills with Windows operating systems and knowledge of creating and pushing images.
• Knowledge of Mac OS X.
• Experience working with Meraki Security Appliances.
• Experience with major types of mobile devices, including iOS, Android, and Windows.
• Understanding of enterprise network environments.
• Basic knowledge of and troubleshooting skills for IP phones.
• Experience with G Suite, including Gmail, Calendar, and Drive.
• Intermediate skills supporting Microsoft Office, especially Outlook and Office 365.
• Experience troubleshooting AV equipment such as HD TVs or projectors.
• Three to four years of IT experience in fast-paced environments.
• Must be able to read, write, speak, and understand English.
• Must be able to lift up to 70 pounds independently and carry and transport up to 70 pounds up to 20 feet.
• Requires excellent visual acuity and manual dexterity.

Nice To Haves

• Project management experience.

Responsibilities

• Travel up to 60% to set up and support new and existing remote Carvana locations, including desktop, server, network, security surveillance, and AV systems.
• Communicate project timelines and completion status with internal and external users and vendors.
• Handle incoming calls, emails, and walk-up requests for IT support from PC and Mac users when not traveling.
• Set up IT accessories for new hires and assist current users with occasional desk moves.
• Document solutions to new problems in Jira and share them with the team.
• Monitor system performance to ensure systems run smoothly and securely.
• Configure and maintain networked computer systems, including hardware, system software, and applications, to ensure availability, reliability, and security.
• Maintain physical security of infrastructure, endpoint, and networked devices, following Carvana security best practices.
• Support implementation, troubleshooting, and maintenance of IT platforms.
• Participate in hardware refresh projects at Carvana locations.
• Resolve escalated internal business support requests and provide technical support when requested.
• Diagnose and resolve hardware, software, networking, and system issues.
• Monitor the helpdesk ticketing system and ensure tickets are resolved on time to meet Carvana-defined SLAs.
• Coordinate with third-party vendors, IT providers, and other business units on requirements, on-site installations, and upgrades.
• Maintain inventory of infrastructure-related hardware in Carvana’s inventory system.
• Participate in an on-call rotation and perform after-hours work when needed.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Student loan payment perks.
• Vehicle discounts.
• Pet benefits.
• Wellness program supporting physical and mental health.
• Opportunities to expand skills and share knowledge across the organization.
• Promotions from within and opportunities for varied and rapid career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED