Associate Supply Chain Specialist

Boeing•Dallas, TX

2d•Onsite

About The Position

Boeing Global Services (BGS) is looking for an Associate Supply Chain Specialist to join our team in Dallas, TX. This role involves coordinating activities to facilitate the quick return to service for emergent customer requirements (e.g., AOG), entering, tracking, monitoring, and coordinating customer material and delivery requirements for emergent escalations. The specialist will advise customers on order status, changes, or improvements related to customer escalations and act as a liaison communicating with internal and external stakeholders to resolve customer hard grounded aircraft situations. The role also includes reviewing and deciphering engineering data for alternate problem resolution, supporting suppliers by identifying constraints and assisting with mitigation plans, and assisting in the collection and processing of supplier and/or customer data regarding products or services, including repair capabilities and capacity. The specialist will assess and analyze customer escalations, formulate problem resolutions, and utilize multiple Boeing systems in a fast-paced environment. Adaptability in a fast-changing, high-stress environment, the ability to manage multiple concurrent deadlines, and a self-driven attitude with the ability to ask questions in a team environment are essential.

Requirements

1+ years of experience working in Supply Chain related role
Experience with SAP or similar ERP systems

Nice To Haves

It is preferred that candidates are available to work during all holidays should the business need require support
Customer service experience
Bachelor’s degree or equivalent work experience
Experience working as a Supply Chain Specialist
Ability to work both independently and in a collaborative team environment
Ability to work in fast paced environment while being able to meet strict deadlines

Responsibilities

Coordinate the activities required to facilitate the quick return to service for emergent customer requirements (e.g. AOG).
Enters, tracks, monitors and coordinates customer material, delivery requirements for emergent escalations.
Advises customers regarding order status, changes or improvements on Customer Escalation.
Act as a liaison communicating with internal and external stakeholders to identify and drive a solution to support customer hard grounded aircraft situation.
Review and decipher engineering data for alternate problem resolution.
Support suppliers by identifying constraints and assisting with mitigation plan.
Assist in the collection and processing of supplier and/or customer data regarding products or services to include repair capabilities and capacity.
Act as a liaison with multiple stakeholders to accomplish a common objective.
Assess and analyze customer escalations and formulate problem resolutions.
Uses multiple Boeing systems in a fast-paced environment for Customer Escalation requirements.
Able to adapt in a fast-changing and high-stress work environment.
Ability to manage multiple concurrent deadlines.
Must be self-driven and able to ask questions in a team environment.