Associate - Strategy & Operations

DoorDash USA•Austin, TX

8h•$74,800 - $110,000

About The Position

DoorDash Digital Ordering is a leading SaaS business unit offering a suite of products including online ordering, branded websites and mobile apps, and loyalty solutions to help restaurants reach customers and grow revenue through their own first-party channels. This is one of the fastest-growing segments within DoorDash, presenting a significant opportunity to serve hundreds of thousands of merchants across the Americas. The Strategy & Operations team partners with Product to define strategy and vision for all offerings, deciding what to build, where to invest, and how to bring products to market. The Associate will take end-to-end ownership of one or more product initiatives, leading cross-functional execution to drive growth and establish Digital Ordering as an industry-leading B2B SaaS offering. This role is ideal for a strategic operator who can act as an analyst, builder, operator, and cross-functional leader, comfortable with ambiguity and possessing a strong bias for action. The Associate will join the Foundational Products team, which focuses on core revenue-driving products for both SMB and Enterprise merchants. This is an individual contributor role reporting to the Manager of Strategy & Operations, Foundational Products.

Requirements

2-3 years of experience in strategy, operations, consulting, product, or founder-type roles
Have taken a product or initiative from inception through launch and into growth, leading cross-functional partners without a fully defined brief
Demonstrate the judgment to identify gaps worth solving and shape product priorities alongside S&O and Product partners
Can independently devise and execute a strategy to achieve business outcomes
Bring a strong analytical background, with the ability to synthesize large data sets into meaningful insights (proficiency in SQL preferred)
Lead cross-functionally and influence without authority across Product, Engineering, Data Science, Sales, and Marketing
Define goals and key results for your initiatives, and hold yourself accountable for achieving them
Bring exceptional communication skills, with the ability to explain insights, defend recommendations, and tailor messaging across frontline teams, senior leaders, and merchants
Have piloted or built with AI tools in real-world workflows, such as automating processes, prototyping solutions, or supporting product launches
Bring a founder mindset, identifying problems independently and driving them to resolution
Bachelor's degree required.

Nice To Haves

Founding or operating your own company or product, or an early employee role at a startup
Building and executing go-to-market motions
Working in a high-growth environment
Client or account management
Building financial or sales forecasting models
Restaurant, SaaS, or marketplace businesses
Both zero-to-one work in a lean environment and scaling products at a larger organization
Are the first in your family to attend college

Responsibilities

Own product initiatives: Take end-to-end ownership of one or more product initiatives. Develop the strategy, define goals and key results, and build the business case, financial model, and go-to-market plan. Drive execution from launch into growth, with accountability for the results.
Lead cross-functionally: Bring Product, Engineering, Analytics, Implementation, Sales, Marketing, and Support behind a plan and hold partners accountable to it without formal authority. You will be the connective tissue that keeps a launch on schedule and the feedback loop that informs what gets built next.
Analyze: Pair complex data analysis with qualitative insight from merchants and frontline teams to guide strategic decisions. Build your own models, assess weekly performance against key results, and translate findings into action plans, adjusting course as needed.
Experiment: Design and launch zero-to-one tests, build AI tools and automations to support internal processes and product launches, and pilot tools, demos, or prototype agents. Move quickly to retire what does not work and scale what does. You will work directly with merchants, including occasional travel to stores and running in-market tests as needed.
Represent the merchant: Act as the voice of the merchant and the field, leading discovery interviews and synthesizing feedback from Sales, Implementation, Support, and merchants themselves to help influence product roadmaps and go-to-market priorities. You will ensure our products resonate with restaurants and scale with repeatable excellence.
Scale learnings: Codify what works. Build the repeatable frameworks, processes, and enablement that raise the bar across the org, and define best practices for launching new products in a way that’s scalable and measurable.