Associate Strategist, Analytics & Ops Partner

QVC•West Chester, PA

6d•Hybrid

About The Position

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Reporting to the Director of Social Strategy & Operations, you will support QVC by gathering and making sense of platform analytics and operational signals. You will share what matters with the teams who can act on it, and partner across platform, customer service, and logistics groups to keep the experience seamless. It is a role with real visibility into how social selling actually works, and a front-row seat on the team building it.

Requirements

Bachelor's degree in business, strategy, retail management, or a related field, or equivalent experience.
3+ years experience (professional and academic) digging into customer data, spotting trends, and turning them into ideas worth acting on.
3+ years experience, using excel to report and advocate data insights related to the customer.
3+ years experience managing multiple workstreams, and providing visibility to the respective process owner.
A genuine interest in customers, retail, and e-commerce, and a desire to make the experience better.
Some exposure to customer service or operations in retail or e-commerce, whether through work, internships, or coursework.

Responsibilities

Gather, organize, and interpret customer, product, and operational data from social selling platforms to identify trends and support improvements to the customer buying journey.
Partner with platform, customer service, logistics, and internal business teams to improve customer interactions and align efforts across the social selling ecosystem.
Serve as a key point of contact for escalated internal and external account questions, ensuring issues are tracked, communicated, and resolved efficiently.
Support the design and implementation of processes and strategic initiatives that improve social selling operations and enhance the customer experience.
Coordinate with technology and analytics partners to apply tools, organize data, and strengthen service delivery and reporting capabilities.
Participate in recurring business, platform, and operations meetings to share insights, track action items, and help drive customer success strategies forward.
Contribute to enterprise-wide customer-focused projects by supporting alignment, coordination, and stakeholder engagement across teams.