Associate, Specialty Training Coordinator

I-CAR•Hoffman Estates, IL

16d•Hybrid

About The Position

The Inter-Industry Conference on Auto Collision Repair (I-CAR) is a growing, not-for-profit organization, headquartered in Hoffman Estates, Illinois, serving the automotive collision repair industry globally. The organization was established by representatives of the collision repair, automotive, and insurance industries in 1979 and has doubled its revenue over the last six years. Today, the I-CAR brand is stronger than it has been in 40 years of operation and has gained a worldwide reputation. There is momentum and excitement among its committed workforce, instructors and volunteers to continue to help the organization grow and expand its breadth of reach and scale. I-CAR leadership believes that the future of the organization will be importantly influenced by its continuing innovation and relevance of its products, technical programs and services.

Requirements

High School Graduate or General Education Degree (GED)
Two to four years of administrative experience is required.
Experience with Microsoft systems
Minimum two years of experience in an office environment.

Nice To Haves

Some advanced education in an office or administrative program desired.

Responsibilities

Scheduling various types of specialty training events using specific processes that meet established goals and initiatives.
Posting training events in established system utilizing defined processes.
Administrative support, maintaining information in systems and data entry.
Reporting results and maintaining established systems.
Written and verbal communication to students and instructors throughout the specialty training event process, including follow up on inquiries and requests.
Administer student registration process and obtain prerequisite reports.
Organize and maintain course waitlist.
Invoice customers for training courses and services rendered.
Maintains and organizes training schedule calendars.
Provide support related to class schedules, delivery of training and travel recommendations.
Participate in regular status meetings with key customers.
Take necessary actions based upon information received from Scheduling Manager and Specialty Training staff.
Analyze incoming emails, submissions and requests to determine their significance, and prioritize them according to department procedures.
Serve as I-CAR scheduling contact for external customers as needed.
Act as a backup to existing scheduling staff when necessary.