Associate Solutions Consultant

Index Exchange • New York, NY

6d • $80,000 - $100,000

About The Position

The Solutions Consulting team at IX operates at the intersection of Sales, Account Management, Software Development, and Marketing. As an Associate Solutions Consultant, you will support the delivery of technical solutions for small to mid-size publishers, gaining exposure to multiple aspects of the customer lifecycle. You will provide technical assistance, manage publisher accounts, and troubleshoot issues, working alongside cross-functional teams in a fast-paced, technology-driven environment.

Requirements

• College degree in Computer Science, Engineering, or a related technical field.
• 0-2 years of experience in Ad Operations or a similar role.
• Familiarity with ad technology and operations, including ad tags, pixels, and HTTP (verbs, cookies).
• Ability to read and write basic SQL queries.
• Basic knowledge of JavaScript for troubleshooting or light coding.
• Familiarity with the following languages and formats: JSON, XML, CSV, CSS
• Motivated & Adaptable: Thrive in a fast-evolving environment, with a strong desire to learn and grow in the field of digital media and AdTech.
• Technically Curious: Interest in understanding technologies, platforms, coding languages, and the evolving AdTech landscape.
• Process-Oriented: Detail-focused and driven by processes, but willing to identify areas for improvement and propose new approaches.
• Organized & Efficient: Adept at prioritizing tasks, managing workload, and meeting deadlines consistently.
• Collaborative Team Player: Enjoy working in a team environment, sharing knowledge, and contributing to group success.
• Inquisitive & Eager to Learn: Ask questions when needed and committed to building confidence in operational processes, Index products, and industry trends.

Responsibilities

• Provide hands-on technical support to small and mid-size publishers in account management, troubleshooting, and account configuration changes.
• Assist in onboarding new publishers, ensuring successful integration and optimization using Index’s publisher journey workflow.
• Use internal tools such as Salesforce ticketing systems to manage tasks, document progress, and keep client cases up-to-date.
• Become proficient in internal and external systems such as the Index UI support portal or Confluence, business intelligence tools like Looker, and other tools necessary for delivering solutions and troubleshooting client issues.
• Engage with clients through various channels, including email, Salesforce tickets, and video calls. Attend Quarterly Business Reviews (QBRs) as requested by the account management team to support client relationships and provide technical insights.
• Continuously update your knowledge on the latest product releases and operational procedures through internal training.
• Contribute to internal documentation, capturing learnings and best practices to support the broader team.

Benefits

• Comprehensive health, dental, and vision plans for you and your dependents
• Paid time off, health days, and personal obligation days plus flexible work schedules
• Competitive retirement matching plans
• Equity packages
• Generous parental leave available to birthing, non-birthing, and adoptive parents
• Annual well-being allowance plus fitness discounts and group wellness activities
• Employee assistance program
• Mental health first aid program that provides an in-the-moment point of contact and reassurance
• One day of volunteer time off per year and a donation-matching program
• Monthly town halls and regular community-led team events
• Multiple resources and programming to support continuous learning

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level