Junior Associate Solutions Consultant

Zendesk • Austin, TX

14h • Hybrid

About The Position

As a Junior Associate Solutions Consultant, you’ll support our sales and solutions consulting teams by providing technical and functional support on key opportunities in our SMB market segment. You will work to quickly understand customer requirements and demonstrate how Zendesk solutions will address them. You must be both sales focused and technically savvy. You’ll be the technical bridge between our Sales team and their customer prospects. This will involve you supporting the technical relationship with our prospects to drive customer satisfaction by managing and presenting technical information in virtual meetings and possibly an occasional onsite meeting. This role will be your opportunity to develop and grow your professional skills through training, mentorship opportunities, and industry events. You’ll gain exposure to multiple Go To Market functions and gain valuable experience in direct customer engagement.

Requirements

• Bachelor’s degree in Business, Computer Science, Communications, or a related field with applicable coursework.
• Strong analytical and problem-solving skills
• Excellent written and verbal communication abilities
• Proficiency in office productivity software
• AI technologies (LLM, ChatGPT) and web/scripting technologies (e.g., HTML and CSS) and SaaS applications are ideal.
• A proactive and adaptable mindset
• Eagerness to learn
• A passion for technology and customer experience.

Nice To Haves

• An internship or relevant experience in sales, call centers, or customer service is a plus but not required.

Responsibilities

• Assist the sales and solutions consulting team in developing proposals, preparing presentations, delivering solution assets/demonstrations, and managing customer relationships to drive sales initiatives.
• Work closely with various teams within the Go-to-Market organization to understand different functions and how they contribute to overall business goals.
• Conduct market research to identify trends, customer needs, and competitive landscape, providing insights to inform strategic decisions.
• Collaborate with the sales and marketing teams to support campaigns, create content, and help drive demand for Zendesk solutions.

Benefits

• Competitive salary
• health and wellness benefits
• opportunities for career advancement
• Access to mentorship from experienced professionals to guide your career development.
• An inclusive workplace that values different perspectives and encourages innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level