Associate Solution Consultant
About The Position
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Solution Consultants are team players who can create product demonstrations to prospects, customers, and partners (everyone from developers to project managers to C-level executives) on the best ways to build and deploy applications on the company for their teams. They are involved in all stages of the customer’s lifecycle and are comfortable using presentations, email, and phone to connect with customers. Solution Consultants should be high energy evangelists of the product, empathize with customers’ business needs, and quickly discern technical challenges by asking detailed and clarifying questions and presenting solutions that solve those needs. Ideal candidate has the rare combination of technical savviness and business acumen and is looking for a career that can utilize both. As a Sales Engineer, you will hone these skills by advising a diverse set of customers and partners on what is possible using the company's platform.
Requirements
- A positive ‘Can do’ attitude, with a focus on keeping things simple.
- Excitement for customer-facing experiences.
- Ability to quickly communicate sophisticated ideas clearly to all audiences, technical or not, operators and C-level execs.
- Fabulous communicator, great team player.
- Confident dispensing knowledge to a highly skilled and experienced audience.
- BA/BS or equivalent work experience
Nice To Haves
- Experience with APIs is a plus.
Responsibilities
- Support the sales team, RFP team, and operations team as the key technical advisor and SME for the Five9 contact center.
- Support the sales team in helping prospects and partners understand what is possible on the Five9 platform.
- Understand business requirements and communicate the value of solving business problems using cloud technology through charismatic demos of the Five9 CCaaS product suite.
- Assist with delivering proof of concept (POCs/Trials) to prospects, collaborating with other sales engineering and product management team members as needed.
- Prepare specification documents to pass implementation details on to Professional Services team.
- Create content to show partners or train new team members how to implement specific requirements or best practices for building and deploying applications and solutions on the company.
- Clearly distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales.
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off
- Company paid holidays
- paid volunteer hours
- 12 weeks paid parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
