Associate Software Support Engineer

Echo Global Logistics•Reno, NV

23d•Onsite

About The Position

The Associate Software Support Engineer works independently and as part of the End User Computing team to support and maintain Echo and ITS core applications. The role serves as a point of contact for end users reporting application issues and requires proficiency in Echo and ITS business functions and applications, effective communication, and exceptional customer support. The engineer ensures assigned problems and solutions are handled, escalated, and communicated in a timely manner. The position supports users and applications end to end, manages tickets, analyzes code, contributes to fixes and enhancements, and drives automation and process improvements. It also involves deployments, upgrades, maintenance, root cause analysis, documentation, collaboration across technical teams, and participation in a 24/7 on-call rotation. Candidates should currently be based in the Reno, Nevada area. Echo Global Logistics provides technology-enabled transportation management services as a third-party logistics provider, connecting businesses that ship products with carriers that transport them.

Requirements

At least 1 year of application support or relevant technical experience; new graduates are encouraged to apply.
Strong understanding of Microsoft technologies.
Solid object-oriented programming fundamentals and ability to learn new technologies quickly.
Basic experience with SQL and APIs, including HTTP methods.
Strong problem-solving and time-management skills.
Excellent communication skills and ability to work across all levels of the organization.
Team-oriented approach and a strong sense of ownership.
Bachelor’s degree in computer science, engineering, or a related field, or equivalent experience.
Currently based in the Reno, Nevada area.

Nice To Haves

Familiarity with C# and/or VB.Net.
Experience with monitoring tools such as Splunk or Dynatrace.
Exposure to Agile environments or ITIL practices.
Experience using Postman.

Responsibilities

Provide advanced application support and resolve user issues end to end.
Manage and prioritize tickets; investigate issues, escalate them, and document solutions.
Analyze code and contribute to bug fixes and enhancements.
Drive automation and process improvements.
Create and maintain knowledge base articles and documentation.
Lead or support deployments, upgrades, and maintenance activities.
Partner with Service Desk, Development, QA, and Infrastructure teams.
Perform root cause analysis and improve system reliability.
Support onboarding and cross-training of team members.
Participate in a 24/7 on-call rotation.
Ensure assigned problems and solutions are worked, escalated, and communicated in a timely manner.