Associate Software Implementation Analyst

Insperity•Kingwood, TX

18h

About The Position

This position is responsible for project activities ranging from client discussions to training, as well as learning the technical skill-set to engage in enterprise project implementations in the future. It will include learning to configure systems via SQL scripting and software configuration.

Requirements

Bachelor’s Degree in Computer Science/Management Information Systems or related field is required.
Solid interpersonal skills to interface with co-workers and customers.
Ability to manage multiple projects and tasks to completion with minimal supervision.
Excellent written & verbal presentation skills.
Experience in communicating technical and project information in a business context.
Demonstrated track record in delivering quality, on-time business solutions to a diverse customer base.
SQL or FoxPro database experience.
Strong customer relations, time management and organizational skills.

Nice To Haves

Experience in system integration, HR, Accounting or the computer industry is preferred.
Technical support or training experience is preferred.

Responsibilities

Hosts remote kick-off meetings with clients to determine client business objectives for project implementations.
Creates configuration notes documentation and reviews with more experienced Implementation personnel for any configuration abilities that do not exist in the product and accuracy prior to sending to client.
Completes setup of the client’s software, getting verification of questions answered by more experienced Implementation personnel.
Works with Analyst team to learn how to configure ongoing system requests as needed per project.
Configures interfaces to integrate with existing HR, payroll or accounting systems.
Tests interfaces to confirm integration is complete.
Works with Analyst team to tailor formal training to meet the customer’s specifications.
Provides new client training (administrator, operator, supervisor, and employee), as required, on applicable Insperity Business Performance Solution’s software.
Documents and reviews open issues list from training with pertinent personnel and updates configuration as necessary.
Updates configuration notes with any changes made.
Works with client on system optimization through project closing.
Works with appropriate team members and mentor to coordinate timing of project deadlines, etc.
Works to improve customer experience and satisfaction, increasing customer reference-ability.