Implementation Analyst

TKC Holdings • Sacramento, CA

3h • Hybrid

About The Position

Implementation Analysts learn Keefe proprietary software applications and work with a range of different teams and project managers to implement, deploy, and train customers on a combination of cloud and hosted legacy applications. The success of the deployments is accomplished by managing the projects tasks throughout the entire project life cycle. During the course of assigned projects, Implementation analysts configure applications, validate custom client setups, provide remote training, work with external vender integrations, and travel onsite to customer locations. The Implementation Analyst position involves extensive customer interaction and execution of deliverable tasks, following information gathering, analysis, and mapping of the client’s workflow and processes.
Bonus: After first year, $1500 per quarter if metrics are met to be paid out at the end of the year.

Requirements

• Six to twelve months minimum experience as a Keefe Group IT Support Analyst; or an Associate's degree (A. A.) or equivalent from two-year College or technical school; and three+ years related experience and/or training; or equivalent combination of education and experience.
• Pro-active self-starter who can work well with people at all levels both inside and outside of the Keefe Group Organization and the correctional facility in a professional manner.
• Ability to work in a correctional environment.
• Strong oral and written communication skills supporting a required ability to articulate clear ideas and strategies.
• Excellent presentation skills and comfort in leading groups.
• Strong analytical, problem solving/troubleshooting, and project management skills.
• Computer literacy to include advanced capabilities in tools such as Microsoft Word, Excel, Visio, Pivot Tables, and other web-based applications.
• Ability to travel on business as required.
• Valid driver’s license.

Nice To Haves

• Knowledge of IBM DB2 database software and various versions of Windows Server Operating Systems preferred.

Responsibilities

• Execute and deploy customer project work plans and transition plans.
• Hands on configuration of various software / technologies / services / interfaces on Keefe Group hardware for delivery and deployment at customer sites.
• Execute hardware, software, and new technology upgrades and maintenance of Keefe Group systems deployed to customer sites and regional distribution centers.
• Prioritize and manage multiple complex projects within time, technical, and resource constraints.
• Develop training session plans that are designed to enrich the knowledge and understanding of the Keefe Group proprietary software and technologies to specific end user audiences.
• Execute varying levels of training to Keefe Group customers at customer facilities nationwide on the use of Keefe Group systems products.
• Execute training to Keefe Group operations staff when new technologies and/or upgrades are introduced.
• Configure and execute systems integration projects based on varying customer needs from initiation to completion.
• Document all service, training, configuration, and upgrade activities.
• Provide escalation help to the support team concerning customer project deployments involving new and existing software / hardware technologies.
• Provide advanced problem solving, troubleshooting, and system consultation as needed to customers.
• Provide recommended accounting guidelines within the Keefe Group proprietary financial software along with assistance in customer financial reconciliation / balancing.
• Provide solutions and input on project problems and challenges.
• Direct the work of our onsite vendors relating to the installation of our hardware.

Benefits

• Medical w/prescription coverage
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Short Term Disability
• Long Term Disability
• Voluntary benefits that can be selected to create the right package for you
• Paid Time Off
• Company Match for the 401(k) Retirement Savings Plan
• Weekly Pay
• DailyPay providing you immediate access to earned wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree