Associate Site Manager - Rejuvenation

Williams-Sonoma•Portland, OR

8d•Onsite

About The Position

The Associate Site Manager of Features and Optimization helps lead Rejuvenation’s digital roadmap, site features, testing initiatives, and optimization efforts to improve customer experience and business results. The role partners with Site Merchandising, UX, Creative, eMarketing, Global Technology, and Brand stakeholders to manage feature rollouts, content experiences, QA/UAT, site issue resolution, and performance insights. It also manages a direct report, providing day-to-day guidance, prioritization support, coaching, and development. The position is part of Site Operations, which collaborates across the Direct to Consumer organization to create an immersive, ecommerce-first experience. The role is based onsite in the Portland office full-time, subject to state, local, and company return-to-work guidance.

Requirements

Bachelor’s degree or an equivalent combination of education, training, and/or experience.
Three to five years of eCommerce experience is preferred.
Prior experience with content management platforms and ticketing systems such as JIRA.
Strong analytical skills and ability to translate data into actionable insights and recommendations.
Excellent written and verbal communication skills.
Strong project management skills and a proven track record of delivering high-quality work under tight timelines.
Attention to detail and ability to multitask, prioritize, and stay organized across multiple workstreams.
Ability to work independently and collaboratively with all levels of the organization.
Sound decision-making and ability to react quickly under pressure.
Ability to lead through ambiguity, influence cross-functional partners, and drive work forward in a fast-paced environment.
Ability to perform work onsite in the Portland office full-time, subject to return-to-work guidance.

Nice To Haves

Experience with HTML, CSS, and UX/UI design.
Prior experience managing or developing direct reports.

Responsibilities

Lead execution of the digital roadmap with cross-functional and global teams to deliver new site features and experiences.
Develop site optimization and testing strategies to improve conversion, customer experience, engagement, and revenue.
Lead development and implementation of site features and optimizations with UX, Creative, Global Technology, Site Merchandising, and Brand stakeholders.
Report on feature performance, test results, and site performance, providing insights, recommendations, and data-driven next steps.
Own building and execution of site content, including seasonal content builds, homepages, lookbooks, landing pages, and other digital experiences.
Manage, coach, and develop a direct report through day-to-day guidance, prioritization support, feedback, and development opportunities.
Collaborate with creative teams and front-end developers to test and update the website.
Manage the technology release cycle and support sprint planning, prioritization, and execution of site projects.
Troubleshoot, escalate, and resolve site issues with internal and IT business partners.
Use JIRA to organize and manage tickets through completion.
Contribute to QA and UAT for new site enhancements with eCommerce and cross-functional teams.
Maintain and manage UAT and brand preview environments.
Use analytics to make data-driven or informed decisions and recommend actions affecting the shopping and navigation experience.
Perform frequent site audits to ensure promotions and experiences are accurate.
Create and maintain documentation for site processes, workflows, QA standards, and operational best practices.
Identify internal and external partnerships that support site maintenance and growth goals.
Perform other duties as needed or assigned.

Benefits

Generous discount on all WSI brands.
401(k) plan and other investment opportunities.
Paid vacations, holidays, and time off to volunteer.
Health benefits, dental and vision insurance, including same-sex domestic partner benefits.
Tax-free commuter benefits.
Wellness program supporting physical, financial, and emotional health.
In-person and online learning opportunities through WSI University.
Cross-brand and cross-function career opportunities.
Resources for self-development.
Advisor (mentor) program.
Career development workshops, learning programs, and speaker series.