Associate ServiceNow Technical Consultant

Tenon • Indianapolis, IN

1d • $65,000 - $80,000 • Onsite

About The Position

The Associate Technical Consultant is a hands-on, technical role focused on the day-to-day work of implementing, configuring, and supporting Tenon within customer ServiceNow instances. You'll work closely with Professional Services, Product, and Engineering to move customer environments through their implementation lifecycle, keep customer instances current and stable, and build the marketing assets that power customer campaigns. This is a great fit for someone early in their ServiceNow or SaaS implementation career who wants to build deep platform expertise while working directly with customers.

Requirements

• 1+ years of experience in Information Technology, Software Engineering, or a related field
• Prior experience in a customer-facing role such as implementation consultant, solutions engineer, technical consultant, or professional services
• Demonstrated ability to communicate technical concepts clearly to non-technical stakeholders
• Able to manage customer expectations, driving adoption, and ensuring successful delivery outcomes
• Must have working knowledge in creation/updating of Business Rules, Client Scripts, UI Policies, UI Actions, and Access Control Lists
• Experience in implementation and enhancement of modules like Dictionary Overrides, Reference Qualifiers, Flows, Flow Actions, Database Views, Dictionary Attributes, and Views
• Experience operating in a fast-paced, deadline-driven environment while managing multiple priorities.
• Outstanding communication and customer relationship skills.
• Excellent time management skills.

Nice To Haves

• Experience with Now Experience UI Framework is a plus
• Knowledge of marketing automation or CRM solutions is a plus.
• Experience in B2B SaaS is ideal.
• ServiceNow CSA, CIS, or CAD certifications are a plus.
• Strong Indianapolis preference

Responsibilities

• Installing, configuring, and troubleshooting scoped ServiceNow applications
• Assisting in maintaining detailed documentation of application design, logic and code to train customers on the application
• Creating and maintaining custom reports, scheduled reports, and dashboards
• Developing import sets, data sources, transform maps for data loads and management.
• Creating and using update sets, Remote Instance, and/or Team Dashboard to move customizations between ServiceNow instances
• Performing code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security
• Partnering directly with customers to gather requirements, translate business needs into technical solutions, and deliver high-quality implementations
• Supporting customer-facing workshops, discovery sessions, and solution design conversations
• Troubleshooting complex issues in collaboration with customers and providing clear, timely communication throughout resolution
• Serving as a trusted technical advisor during implementations and post-go-live support

Benefits

• Tenon is an equal opportunity employer, and we value diversity at our company. We don’t discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed