Management Trainee: Associate SCS Team Manager - June 2027

Amica Insurance•Lincoln, RI

38d

About The Position

Amica is hiring an Associate SCS Team Manager for its Future Leaders Program, with openings in countrywide branch offices. The program begins with paid, hands-on training at Amica’s Rhode Island headquarters, followed by personal mentorship and professional growth opportunities. The position requires relocation to any of Amica’s 16 offices; office availability depends on business needs, and location is determined during the training class. The Associate SCS Team Manager coaches and leads representatives to meet sales and service goals, evaluates insurance applications and complex files, and supports employees’ engagement and development. The role also works with representatives and customers to resolve sales and service inquiries, oversees incoming files, and communicates job-related changes to the team. The starting salary is $60,000. Amica describes its workplace as inclusive and supportive and emphasizes training, guidance, and resources for employees.

Requirements

Bachelor’s degree in any major or at least four years of related insurance experience at Amica. For current Amica employees, a bachelor’s degree or at least four years of related insurance experience at Amica is required.
Excellent written and verbal communication skills.
Demonstrated customer service experience.
Willingness and ability to relocate across the U.S.
Strong interpersonal and leadership skills.
Ability to identify, analyze, and solve problems.

Responsibilities

Coach and lead a team of representatives with varying levels of experience to meet sales and service goals.
Evaluate new-business applications and complex files to determine acceptable insurance risks.
Identify and implement motivational techniques to increase employee engagement.
Conduct team and one-on-one meetings on a regular basis.
Review representatives’ recorded calls to identify coaching and development opportunities.
Work closely with representatives and customers to resolve inquiries related to sales and customer service.
Oversee completion of incoming files to ensure proper handling.
Update and train the team on job-related changes as needed.

Benefits

Medical, dental, and vision coverage for single or family.
Short- and long-term disability insurance and life insurance.
At least 13 paid vacation days in the first 12 months; vacation accrues monthly and may be used before accrual.
14 paid holidays.
Six sick days at hire and six additional sick days after 90 days of employment.
401(k) with company match and immediate vesting, plus an annual 3% non-elective employer contribution.
Annual Success Sharing Plan for eligible employees if the company meets or exceeds specified combined ratio, growth, and/or service goals.
Paid parental bonding leave and other leave programs.
Student loan repayment and tuition reimbursement programs.
Fitness and wellness reimbursement.
Employee community involvement.
Opportunities for advancement.