Associate Screening Representative, Inside Sales - Central Missouri Territory

Abbott Laboratories•Madison, WI

11h•$21 - $41•Onsite

About The Position

The Associate Screening Specialist, Inside Sales supports Abbott’s commercial organization by driving product growth through virtual selling and quality customer interactions. The role works to meet sales goals and deliver diagnostic solutions to healthcare providers by increasing the urgency of colorectal cancer screening and supporting improved patient outcomes. It works closely with the assigned area team to complement the area’s activities and sales objectives. The position develops insight into local healthcare systems, patient journeys, account opportunities, and customer needs. It builds relationships with clinical stakeholders and administrators, maintains customer and market information in the CRM, and uses data and tools such as Excel and Tableau to guide account decisions. The role develops and implements business and customer plans, educates healthcare stakeholders about Abbott Cancer Diagnostics products and resources, and coordinates with internal partners to support customer needs and execute business goals. This is a fully onsite position in Madison, Wisconsin, supporting a Central Missouri territory and customers in the Central time zone. The stated start time is 8 a.m. CST, and the company is targeting a November 9 start date. Relocation assistance may be available. Local travel of up to 10% may be required. The base pay is $20.50–$41.00 per hour, with ranges potentially varying by location.

Requirements

Bachelor’s degree in Sales, Business Management, Marketing, Science, or a related field, or four years of relevant experience in lieu of a degree.
Proficiency in Microsoft Excel, Word, and Outlook, and a Customer Relationship Management (CRM) tool.
Legal authorization to work in the country of employment without current or future sponsorship.
Demonstrated ability to perform the essential duties of the position with or without accommodation.
Strong verbal and written communication skills, including questioning and listening skills.
Confident, professional, and credible presence.
Strong presentation skills and ability to communicate clearly and professionally by telephone and in person.
Excellent interpersonal, time-management, and organizational skills.
Effective organization and proactive problem-solving skills.
Ability to work confidently amid complexity and ambiguity.
Ability to contribute proactively to a team while independently managing workload and priorities.
Ability to function in a fast-paced, multitasking, entrepreneurial, and dynamic healthcare environment.
Ability to work on a mobile device, tablet, or computer and perform typing for approximately 90% of a typical workday.
Ability to use a computer and telephone simultaneously.
Ability to adhere to the workplace code of conduct and model an inclusion mindset.

Nice To Haves

Previous sales, inside sales, or account management experience.
Expertise with computer technology specific to virtual sales.
Experience selling medical devices or diagnostics.
Clinical education or experience, or experience working in healthcare.
Experience working with clinicians, health system administrators, or the healthcare community.
Background in commissioned sales of tangible products.
Ability to listen empathetically, understand differing communication styles and perspectives, and mediate disagreements.
Ability to create value for others by presenting new processes and concepts.

Responsibilities

Activate healthcare providers, clinical professionals, and health system stakeholders by investigating leads and identifying potential business opportunities.
Develop insight into local healthcare ecosystems, market conditions, and patient journeys to identify opportunities and improve patient outcomes.
Build relationships with clinical stakeholders and administrators to understand healthcare system priorities and unmet needs.
Maintain customer insights and account information in the CRM, including contacts, sales activities, market intelligence, and funnel development.
Use available data, research, and tools such as Engage (CRM), Excel, and Tableau to evaluate account opportunities and guide customer progression through the sales continuum.
Collaborate with commercial teams and cross-functional partners to support customer education, resource needs, and product use.
Develop and implement business and account plans to increase product awareness, acceptance, utilization, and sales growth.
Tailor customer engagements to assess and address customer needs and position products and resources as solutions.
Educate physicians and other stakeholders about products, value propositions, screening, clinical studies, and patient resources using approved materials.
Coordinate account-plan execution with internal stakeholders to support customer satisfaction, patient outcomes, and business opportunities.
Coordinate targeted tactics with Sales, Marketing, Sales Operations, and Internal Support to deliver business goals.
Communicate customer needs and opportunities to internal stakeholders to mobilize resources and shape solutions.
Adapt to evolving strategic priorities based on local business needs and insights.
Conduct virtual selling using remote sales tools and resources, including telephonic and virtual presentations to multiple decision-makers.
Enter new customer information and update existing account records in the CRM.
Conduct office onboarding and prepare or review sales reports as needed.
Conduct business in accordance with company policies, regulatory requirements, ethical standards, and company values.
Support and comply with the company’s Quality Management System policies and procedures.
Maintain regular and reliable onsite and virtual attendance and adhere to workplace conduct standards.
Work the designated schedule in alignment with customer needs and opportunities, including nights or weekends as needed.
Travel locally up to 10% of the time based on business needs.