Associate Screening Representative, Inside Sales - Central Missouri Territory

Abbott•Madison, WI

13h•Onsite

About The Position

The Associate Screening Specialist, Inside Sales supports Abbott’s commercial organization by driving product growth through virtual selling and customer interactions. The role works with the assigned area team to meet sales objectives and deliver diagnostic solutions that encourage colorectal cancer screening and improve patient outcomes. The territory is Central Missouri, with calls aligned to the Central time zone and an 8 a.m. CST start time. The position is described as fully onsite in Madison, Wisconsin, and the posting identifies a November 9 start date, with relocation assistance potentially available. The representative identifies and develops business opportunities by engaging healthcare providers, clinical professionals, health-system stakeholders, and administrators. The role uses local market and patient-journey insights to develop account strategies, educate customers about Cologuard and other Abbott Cancer Diagnostics solutions, and support product use and clinical decision-making. It requires coordination with internal commercial and cross-functional partners, accurate CRM documentation, and use of data and sales resources to guide customer engagements and achieve business goals. The role involves telephonic and virtual presentations, office onboarding, sales reporting, and maintaining customer records. The representative is expected to meet ethical, professional, quality, and regulatory standards; maintain regular attendance; and work the designated schedule in alignment with customer needs. Travel is local and may be required up to 10% of the time based on business needs. The posting states that the base pay is $20.50–$41.00 per hour, with variation possible in specific locations.

Requirements

Bachelor’s degree in Sales, Business Management, Marketing, Science, or a related field, or four years of relevant experience in lieu of a degree.
Proficiency in Microsoft Excel, Word, Outlook, and a customer relationship management (CRM) tool.
Ability to perform the essential duties of the position with or without accommodation.
Legal authorization to work in the country of employment without current or future sponsorship.
Strong verbal and written communication, questioning, and listening skills.
Confident, professional, and credible presence.
Strong presentation skills, including the ability to communicate concepts clearly and professionally by telephone and in person.
Excellent interpersonal, time-management, and organizational skills.
Effective organization and proactive problem-solving skills.
Ability to work confidently amid complexity and ambiguity.
Ability to contribute proactively to a team while independently managing workload and priorities.
Ability to work productively in a fast-paced, multitasking, entrepreneurial, and dynamic healthcare environment.
Ability to work nights and/or weekends as needed.
Ability to use a mobile device, tablet, or computer and type for approximately 90% of a typical workday, and to use a computer and phone simultaneously.
Ability to adhere to workplace conduct standards, including professional dress, behavior, language, communication, and attitude.
Ability to model an inclusion mindset.
Ability to work the designated schedule in alignment with customer needs and opportunities.
Support and comply with the company’s Quality Management System policies and procedures.

Nice To Haves

Previous sales, inside sales, or account management experience.
Expertise with computer technology specific to virtual sales.
Experience selling medical devices or diagnostics.
Clinical education or experience, or experience working in healthcare.
Experience working with clinicians, health-system administrators, or the healthcare community.
Background in commissioned tangible-product sales.
Ability to listen empathetically, understand people with different communication styles and viewpoints, and mediate disagreements.
Ability to create value for others by presenting new processes and concepts.

Responsibilities

Activate healthcare providers, clinical professionals, and health-system stakeholders by investigating leads and using analytical insights to identify potential business.
Assess local healthcare ecosystems, market conditions, and patient journeys to identify account opportunities and support improved patient and population health outcomes.
Build relationships with clinical stakeholders and administrators to understand local priorities and unmet needs.
Maintain customer insights and records in the CRM, including contact details, sales activities, market intelligence, and funnel information.
Use Engage (CRM), Excel, Tableau, research, and other resources to analyze account potential and identify sales opportunities.
Collaborate with commercial teams and cross-functional partners to support customer education, resource needs, and product use.
Develop and implement business and account plans to increase product visibility, awareness, acceptance, use, and sales growth.
Tailor customer engagements to evaluate customer needs and position Abbott products and resources as solutions.
Educate physicians and other stakeholders about products, value propositions, screening, treatment choices, and patient resources using approved clinical studies and marketing materials.
Coordinate with internal stakeholders to implement account plans, execute business tactics, improve customer satisfaction, and support patient outcomes and business opportunities.
Communicate customer needs and opportunities to internal stakeholders to mobilize resources and shape solutions.
Conduct telephonic and virtual sales presentations to multiple decision-makers at healthcare facilities.
Enter new customer data and update existing account information in the CRM.
Conduct office onboarding and review or create sales reports as needed.
Conduct business in accordance with company ethical, professional, quality, regulatory, and conduct requirements.
Adapt to evolving strategic priorities and local business needs.
Maintain regular and reliable onsite and virtual attendance and work the designated schedule in alignment with customer needs.
Travel locally as required by business needs, up to 10% of the time.