Associate Salesforce Administrator

QGenda • Atlanta, GA

20d • Onsite

About The Position

As an Associate Salesforce Administrator, you will work under the direction of the Salesforce Platform Manager to support, maintain, and streamline day-to-day operations on QGenda’s Salesforce platform. This role acts as a primary operational resource for internal teams, addressing front-line inquiries and keeping our system running smoothly. You will work closely with the team’s Senior Salesforce Administrator and Salesforce Administrator to learn our unique platform architecture, troubleshoot issues, and collaborate on system alignment. This position is designed as a career-launching growth opportunity. The ideal candidate will start by mastering core operational tasks and will be expected to continuously grow into increasingly complex administration duties over time.

Requirements

• 1–2 years of hands-on exposure or structural familiarity with Salesforce or a similar CRM environment.
• Excellent verbal and written communication skills paired with a user-first support mindset.
• Creative and analytical thinker with a natural aptitude for problem-solving and troubleshooting.
• Strong organizational skills with the ability to handle, organize, and prioritize simultaneous operational requests.
• A sharp eye for detail, striving for thoroughness and accuracy across all system changes and data requests.
• A collaborative, positive approach to learning new technical skills and adapting to dynamic roadmaps.
• Authorized to work for any employer in the United States (U.S.), including being located in the US.

Nice To Haves

• Salesforce Certified Associate credential.
• Basic experience utilizing a helpdesk ticketing platform (e.g., Jira, ServiceNow).
• Strong familiarity with data manipulation tools like Microsoft Excel or Google Sheets (e.g., VLOOKUPs, data formatting) for prepping file uploads.
• Experience with SOQL or SQL

Responsibilities

• Take primary ownership of incoming operational (Help Desk) tickets, ensuring timely, accurate, and helpful resolutions for our internal users.
• Manage basic user administration, including provisioning and deprovisioning user accounts, resetting passwords, and adjusting roles, profiles, and permission sets.
• Execute routine data tasks, such as file uploads, data extractions/downloads, and ongoing account maintenance to preserve data integrity.
• Serve as a responsive resource for everyday system questions, diagnosing minor glitches, and escalating complex issues to the Salesforce Platform Manager or senior administrators when necessary.
• Adhere closely to all company ticketing workflows, documentation policies, and handling practices.
• Expand technical capabilities, absorb advanced tasks from senior team members, and achieve their Salesforce Certified Administrator credential within three years of joining the team.

Benefits

• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
• Generous paid time off (PTO) policy
• Paid parental leave for birth, adoption or permanent placement
• 401(k) with company match
• Annual Costco membership
• cell phone stipend
• commuter benefits
• in-office perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed