Associate Salesforce Administrator

iA Financial Group (Industrial Alliance)•Austin, TX

1d•Hybrid

About The Position

As an Associate Salesforce Administrator, you will play a key role in supporting and enhancing our Salesforce platform, enabling business teams to work efficiently, make informed decisions, and deliver exceptional service to our clients. This position is a great opportunity to showcase your technical and analytical skills while growing your Salesforce expertise within a caring and trustworthy organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration, learning, and innovation.

Requirements

Strong analytical and problem-solving skills.
Attention to detail and commitment to data accuracy.
Strong communication and stakeholder support capabilities.
Adaptability, collaboration, and willingness to learn new technologies.
3-5 years of Salesforce administration experience, preferably supporting Sales Cloud and/or Service Cloud environments.
Salesforce Administrator Certification or willingness to obtain certification within the first year of employment.
Intermediate level of English proficiency is required, as the role involves collaborating with business stakeholders, IT teams, and Salesforce users, as well as creating documentation and providing user support on a regular basis.

Nice To Haves

Associate or bachelor's degree in information systems, Business Administration, Computer Science, Data Analytics, or a related field.
Familiarity with Salesforce security, reports, dashboards, Flow Builder, and data management concepts.
Experience with Salesforce data management tools such as Data Loader.
Exposure to Marketing Cloud and Salesforce integrations.
Experience with SQL Server, Snowflake, or other enterprise data platforms is an asset.
Familiarity with reporting and analytics platforms such as Power BI, Tableau, or Qlik is preferred.

Responsibilities

Configure, maintain, and support Salesforce users, security settings, custom objects, workflows, reports, and dashboards.
Support business processes across Salesforce Sales Cloud, Service Cloud, and Marketing Cloud while assisting with platform enhancements and user adoption initiatives.
Maintain data quality through data imports, exports, validation, reconciliation, and issue resolution activities.
Support Salesforce governance, system testing, release management, documentation, and continuous improvement efforts.
Provide end-user support, onboarding, training, and guidance to help teams maximize Salesforce capabilities and best practices.