Associate, Sales Strategy & Operations

DoorDash USA•Los Angeles, NY

11d

About The Position

Our sales and success teams are the heart and soul of DoorDash, helping us partner with top merchants (think restaurants, grocers, convenience stores, retailers) across the country to grow their revenue and help them operate even better. As DoorDash grows both in scale and scope of offering, the strength of our sales engine and organizational structure must grow with it. We are looking for an Associate level in Sales Strategy and Operations to support SMB Rx Success Account Management. This role will ensure we are 1. making efficient, data-driven decisions, 2. optimizing SMB Account Management operational processes, 3. leveraging and advocating AI tooling, and 4. centralizing key metrics. You'll work among our sales, partner management, operations, product, and analytics teams to build the merchant foundation. Within this job posting, we’re hiring for roles on the following team(s): Post Sales SMB Account Management: As an Associate of Sales Strategy & Operations at DoorDash, you will play a key role in partnering with our post sales SMB team to accelerate growth for SMB restaurants. You will focus on increasing sales productivity and refining operational processes. You will help create structured processes that influence centralized sales metrics and will work across cross-functional teams to scale our restaurant partners’ businesses through sales and operational initiatives.

Requirements

2-3 years of experience in operations, technology, banking, analytics or related experience with a track record of leading initiatives and hitting goals
Strong communication skills and cross-functional experience
Comfortable working with large data sets + modeling in Excel / Google Sheets, proficiency in SQL, and well-versed in data visualization tools (e.g. Sigma, Tableau) to help solve ambiguous problems
Willing to roll up their sleeves and flex up or down as needed - “humble doer”
A Bachelor’s degree or higher

Responsibilities

Drive operational excellence in reporting cadences, rigorous pipeline tracking, and sales productivity – leading end-to-end ideation to execution through data-driven insights.
Partner with our cross-functional teams to expand and elevate our offering.
To retain, optimize, and grow SMBs, this role will partner closely with internal DoorDash stakeholders to ensure our GTM processes across products and initiatives is effective and efficient for sales teams.
Look around corners for the team. This role will be an owner in shepherding our Account Management team into the future, specifically as we use AI tooling to become more efficient.