Associate Sales Representative

Aston Carter•Kohler, WI

13d•$23 - $25•Hybrid

About The Position

This Associate Sales Representative / Associate Coordinator role supports a fast-paced operations team by serving as a key liaison between distributors, vendors, manufacturing facilities, and internal departments. You will manage a high volume of distributor inquiries through Salesforce, support order-related processes, and ensure accurate and timely communication about product availability, lead times, and shipment status. The position is ideal for someone who enjoys administrative, customer-facing work, excels at managing multiple priorities, and is committed to delivering a high level of service while maintaining strong customer relationships and supporting overall operational success.

Requirements

Previous experience in transportation, administrative support, coordination, or a related operations role.
Strong written and verbal communication skills with the ability to communicate clearly and professionally with distributors, vendors, and internal teams.
Excellent organizational skills and a high level of attention to detail.
Ability to manage multiple priorities and a high volume of work while maintaining accuracy and follow-through.
Comfort working in a fast-paced, high-volume environment with frequent inquiries and transactions.
Proficiency with Microsoft Office applications, including Outlook and Teams.
Strong problem-solving skills with the ability to investigate issues, identify solutions, and follow up to completion.
Ability to work effectively with distribution partners, vendors, and internal stakeholders to resolve discrepancies and support logistics and deliveries.

Nice To Haves

Experience using Salesforce, SAP, or similar ERP/CRM systems.
Background supporting customers, distributors, vendors, or supply chain-related operations.
Experience coordinating information and activities across multiple departments.
Familiarity with logistics, transportation, deliveries, and distribution processes.
Ability to learn and understand technical product and parts information.
Experience in business development or working closely with sales associates is a plus.
Comfort working with transactions and order management systems.
General proficiency with the Microsoft Office Suite, including common productivity tools.

Responsibilities

Manage a high volume of distributor inquiries using Salesforce and other internal systems.
Serve as a primary liaison between distributors, vendors, technical teams, manufacturing facilities, and internal stakeholders to ensure clear and timely communication.
Research and communicate lead times, product availability, and order status updates to distributors and internal partners.
Coordinate with technical departments to identify appropriate parts and solutions for customer and distributor requests.
Work closely with scheduling teams and vendor partners to obtain accurate delivery timelines and logistics information.
Provide timely, professional, and proactive communication to distributors regarding inquiries, order progress, and any changes or discrepancies.
Assist with order entry and order management activities to ensure accuracy and completeness of transactions.
Maintain accurate records, documentation, and transaction history within company systems, including Salesforce and SAP.
Support general administrative functions to help the operations team run efficiently.
Ensure compliance with departmental policies, procedures, and service standards in all interactions and processes.
Prioritize and manage a high volume of transactions and inquiries in a fast-paced environment while maintaining accuracy and attention to detail.
Collaborate with team members across departments to resolve issues quickly and support high levels of client and distributor satisfaction.
Monitor logistics, transportation, and delivery information to help resolve discrepancies and ensure on-time deliveries.
Contribute to business development efforts by supporting distributors and internal sales associates with accurate information and responsive service.