Associate Sales Operations Analyst - Temporary
About The Position
Johns Manville is seeking a temporary Associate Sales Operations Analyst to support its Roofing Systems business at the Denver headquarters. The role manages the Guarantee process, from initial application and technical review through final issuance, and helps ensure customers receive timely, accurate, high-quality support. It offers hands-on exposure to commercial roofing operations, Salesforce, customer service, sales processes, reporting, and cross-functional business operations. The analyst reviews application information, supports billing and customer inquiries, works directly with roofing contractors, and collaborates with internal sales, technical, account management, credit, and tax partners. The position also serves as a Salesforce resource for the Guarantee process, maintains related reports, helps address data-quality issues, and provides responsive customer service.
Requirements
- Bachelor’s degree with 0–2 years of experience in customer-focused sales/service operations or project management, or a high school/technical school diploma with 3–5 years of related experience.
- Strong attention to detail, organizational skills, and prioritization skills.
- Excellent written and verbal communication skills.
- Strong problem-solving skills and ability to work through complex issues.
- Self-motivation, adaptability, and a sense of urgency.
- Ability to build strong relationships with customers and internal business partners.
- Experience working directly with customers by phone and/or face-to-face.
- Experience with Microsoft Excel and working knowledge of Outlook, Word, PowerPoint, and Teams.
- Ability to understand broader business goals and translate them into day-to-day priorities.
- Basic problem-resolution and negotiation skills.
- Minimal travel, approximately 0–10 days per year.
Nice To Haves
- Salesforce experience.
- SAP experience.
- Experience in a customer-focused business environment.
- Knowledge of the commercial roofing or building materials industry.
Responsibilities
- Own and coordinate the Guarantee process from initial application and technical review through final Guarantee issuance.
- Review Guarantee applications for accuracy and confirm that all requirements are complete.
- Support billing, invoicing, change requests, and customer portal inquiries.
- Work directly with roofing contractors to advance Guarantees and resolve questions or issues.
- Collaborate with JM Sales Representatives, Field Technical Representatives, Technical Specialists, Account Managers, Credit, Tax, and other internal partners.
- Serve as a Salesforce resource and subject matter expert for the Guarantee process, providing support and training as needed.
- Create and maintain Guarantee-related reports for contractors, Sales, and internal teams.
- Troubleshoot data-quality issues and help maintain accurate, reliable information.
- Provide responsive, professional service and help customers navigate questions and complex situations.
Benefits
- Choice of comprehensive medical plans
- Dental plan
- Vision plan
- Wellness program
- Critical illness insurance
- 401(k) plan with company match
- Paid vacation
- Paid sick leave for eligible employees
- Paid parental leave for eligible employees
- Basic life insurance
- Short-term disability coverage
- Long-term disability coverage
- Employee assistance program
- Business travel accident coverage
- Supplemental life insurance
- Accidental death and dismemberment insurance
- Health spending account
- Traditional flexible spending account
- Dependent care spending account
- Tuition reimbursement for undergraduate and certain graduate programs
- Educational opportunities
- Company-wide mentoring program
- Soft- and hard-skills training
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What This Job Offers
Career Level
Entry Level
