Associate Sales Engineer
About The Position
Sierra is hiring an Associate Sales Engineer to help customers understand and use its platform for customer-facing AI agents. This early-career role combines technical customer engagement and sales support. The engineer will learn Sierra’s platform, participate in discovery and demonstrations, support proofs of concept, explain APIs and integrations, assist with sales materials and questionnaires, and connect customer feedback with Product. The role includes structured training, certifications, coaching, and mentorship from senior Sales Engineers. Sierra is primarily an in-person company based in San Francisco, with offices across North America, Europe, and Asia; no specific work location arrangement is stated for this position.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- At least 1 year of experience in a customer-facing technical role, such as pre-sales, solutions engineering, technical support, or consulting; strong internships or early-career experience count.
- Ability to clearly explain complex technical concepts to technical and non-technical audiences.
- Working knowledge of at least one of cloud software, APIs and integrations, or networking and automation systems.
- Curiosity about how businesses operate and a genuine interest in building trusted customer relationships.
- Strong written and verbal communication, organization, and attention to detail.
- Comfort with CRM tools such as Salesforce and standard productivity software.
- Collaborative, quick-learning mindset; treats sales as a team effort and takes feedback well.
Nice To Haves
- Hands-on experience with APIs, webhooks, JSON, and scripting such as Python or JavaScript.
- Familiarity with AI and machine learning concepts, workflows, conversational AI, or customer experience platforms.
- Exposure to consultative selling or experience responding to RFPs and security questionnaires.
- A history of tinkering with hardware, sensors, or side projects that demonstrates learning by building.
Responsibilities
- Become knowledgeable about Sierra’s platform, including agent design, workflows, and integrations, and explain how AI agents can transform customer experiences.
- Participate in discovery calls to understand customer needs and answer technical questions; develop the ability to deliver standard product demos and provide account coverage for the sales team.
- Support senior Sales Engineers in building demos and proofs of concept, and keep demo environments current and ready for customer use.
- Educate customers on Sierra’s APIs, webhooks, and integration patterns, and build and deploy scripts against a test environment on demand.
- Help respond to RFPs, RFIs, and security questionnaires, and create presentations, positioning statements, and other sales collateral.
- Advocate for account executives and customers in internal technical conversations; join customer meetings and events; and maintain accurate CRM records and opportunity data.
- Translate customer feedback into actionable input for Product and identify suitable customers for beta programs.
- Complete product, sales, and process training and certifications, with coaching and mentorship from senior Sales Engineers.
Benefits
- Flexible (unlimited) paid time off for full-time employees.
- Medical, dental, and vision benefits for employees and their families.
- Life insurance and disability benefits.
- Retirement plan, dependent on country of employment.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Eligible full-time employees can participate in Sierra’s equity plans, subject to applicable plan terms and policies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
