Associate Roving Personal Banker (SAFE) - Arlington District

Wells Fargo•Falls Church, VA

4d•$26 - $34•Onsite

About The Position

Wells Fargo is hiring an Associate Roving Personal Banker for its National Branch Network within the Consumer, Small & Business Banking division. The role provides support across branch locations in a designated district when bankers or tellers are absent or vacancies need temporary coverage. The banker builds customer relationships, identifies customer needs, explains relevant bank products and services, and helps customers use digital banking options. The position involves customer contact and may include offering or negotiating terms for, or taking applications for, dwelling-secured transactions. It requires SAFE registration and compliance with applicable SAFE Mortgage Licensing Act and Loan Originator requirements. Ongoing employment is contingent on meeting regulatory and background requirements. The role requires travel throughout the district, commuting to assigned branches for the duration of each assignment, and working weekends or holidays as needed or scheduled. It also includes cash drawer maintenance, cash handling and balancing, and completing service-related tasks. Mileage reimbursement is provided for commuting to assigned branch locations.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
Ability to travel 100% of the time within the district and commute to assigned branch location(s) for the duration of each assignment.
Ability to work weekends and holidays as needed or scheduled.
Must obtain SAFE registration at the time of employment and meet applicable Loan Originator qualification and ongoing regulatory requirements, including financial responsibility, character, financial fitness, and background standards.
Must meet Wells Fargo background investigation and other applicable regulatory screening requirements.

Nice To Haves

Customer service focus and experience handling complex transactions across multiple systems.
Experience engaging customers proactively by phone or email.
Ability to educate customers about technology and the value of mobile banking.
Ability to help customers succeed financially by introducing them to additional team members as appropriate.
Experience collaborating with a team to meet customer needs.
Experience fostering and developing strong customer relationships.
Ability to build strong relationships with internal partners.
Ability to follow policies, procedures, and regulations.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to interact with integrity and professionalism with customers and team members.
Relevant military experience, including working with military protocol and instructions, enlisted evaluations, officer or leadership reporting, personnel benefits management, processing personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Proficiency in sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
Ability to support customers and employees in resolving or escalating concerns or complaints.

Responsibilities

Provide support at branch locations within the district when a banker or teller is absent or a vacancy requires temporary coverage.
Adapt to changing priorities and new branch environments while meeting customer needs.
Build customer relationships through proactive outreach and recommend suitable products, services, and digital solutions.
Assist customers with basic requests for opening accounts, completing service requests, and submitting credit applications.
Develop knowledge of bank products and services to connect customers with relevant options.
Interact with customers with care and professionalism, demonstrate product and service options, and refer financial needs to other bankers or partners as appropriate.
Maintain a cash drawer, handle and balance cash, and complete service-related tasks as needed.
Follow applicable policies, procedures, and regulatory requirements, and escalate or remediate risk and compliance issues as appropriate.