Associate Retail Travel Agent (In-Store Sales)

AAA Club Alliance • West Hartford, CT

3d • Onsite

About The Position

AAA Club Alliance is seeking enthusiastic, sales-driven individuals to join their dynamic sales team as an Associate Retail Travel Agent. This role involves helping clients create unforgettable domestic and international travel experiences, including cruises, land tours, flights, and hotels. The ideal candidate will leverage personal travel experiences to inspire clients, build long-term relationships, and utilize AAA’s established travel strategy to achieve sales goals. Responsibilities also include processing bookings, payments, and travel documentation in compliance with ARC, DOT, and AAA policies, educating clients on AAA benefits, and resolving client concerns under management guidance. The position offers a clear path for career growth, with opportunities to advance to a Travel Agent and then Senior Travel Agent role through structured training, mentorship, and required certification. AAA has been a travel expert for over 100 years, evolving to meet modern travelers' needs, and is committed to providing world-class service.

Requirements

• High school diploma or equivalent
• At least 1 year of retail experience
• Excellent communication and customer service skills
• Strong organizational ability
• Proficiency with travel booking systems and web-based applications
• Working knowledge of geography
• Certified Travel Associate (CTA) designation required within 2 years of hire (company covers cost and provides paid time)
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings
• Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position

Nice To Haves

• Associate’s degree or travel school graduate
• Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience)

Responsibilities

• Craft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more
• Use personal travel experiences to inspire and guide clients
• Build long-term relationships, turning first-time clients into loyal travelers
• Leverage AAA’s established travel strategy to maximize success and achieve sales goals
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies
• Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card
• Resolve client concerns under management guidance
• Attend promotional events, training, and familiarization trips to stay ahead in the industry

Benefits

• Expert-led training and coaching
• Company-sponsored IATAN cards for travel discounts
• Personal travel opportunities at exclusive rates
• Paid Educational Trips
• No Sundays
• Consistent schedule
• Competitive Pay
• Monthly Incentives
• Paid Time Off: 3+ weeks accrued in your first year
• Full Benefits Package
• Medical plan options
• Dental plan options
• Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees