Associate Retail Travel Agent (In-Store Sales)
About The Position
At AAA Club Alliance, we are seeking enthusiastic, sales-driven individuals to help clients create unforgettable travel experiences. This role is suitable for both seasoned travel professionals and those new to the industry who excel in sales and customer service, have a passion for learning, and embrace new technology. For over 100 years, AAA has been a leading travel expert, evolving to meet modern travelers' needs. Join a dynamic sales team dedicated to providing world-class service and making clients' travel dreams a reality. The position offers a clear path for career growth, with opportunities to advance to a Travel Agent and then a Senior Travel Agent role through structured training, mentorship, ongoing learning, and required certification.
Requirements
- High school diploma or equivalent
- At least 1 year of retail experience required
- Excellent communication and customer service skills
- Strong organizational ability
- Proficiency with travel booking systems and web-based applications
- Working knowledge of geography
- Certified Travel Associate (CTA) designation required within 2 years of hire (company covers the cost of the program and testing and provides paid time to complete the certification)
- Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings
- Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position
Nice To Haves
- Associate’s degree or travel school graduate preferred
- Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred
Responsibilities
- Craft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more.
- Use your personal travel experiences to inspire and guide clients.
- Build long-term relationships, turning first-time clients into loyal travelers.
- Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
- Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
- Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
- Resolve client concerns under management guidance.
- Attend promotional events, training, and familiarization trips to stay ahead in the industry.
Benefits
- Expert-led training and coaching
- Path for career growth to Travel Agent and Senior Travel Agent
- Company-sponsored IATAN cards for travel discounts
- Personal travel opportunities at exclusive rates
- Paid Educational Trips
- No Sundays (consistent schedule)
- Convenient Hours: Monday–Friday, 8AM–6PM, and Saturday, 8AM–5PM (37.5-hour work week)
- Base Salary: The starting base compensation for this position is $18.82 to $29.31/hourly
- Monthly Incentives: This position is eligible to earn incentive pay with an average payout of $550 - $1,100 per month, after approximately 6 months of employment
- Paid Time Off: 3+ weeks accrued in your first year
- Full Benefits Package
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
