Associate Retail Travel Agent (In-Store Sales)
About The Position
At AAA Club Alliance, we are seeking enthusiastic, sales-driven individuals passionate about helping others create unforgettable travel experiences. Whether you are a seasoned travel professional or just starting, if you excel in sales and customer service, love learning, and embrace new technology, this role is for you. For over 100 years, AAA has been a leading travel expert, continuously evolving to meet modern travelers' needs. Join a dynamic sales team dedicated to providing world-class service and making clients' travel dreams a reality.
Requirements
- High school diploma or equivalent
- At least 1 year of retail experience
- Excellent communication and customer service skills
- Strong organizational ability
- Proficiency with travel booking systems and web-based applications
- Working knowledge of geography
- Certified Travel Associate (CTA) designation required within 2 years of hire (company covers cost and provides paid time)
- Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings
- Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position
Nice To Haves
- Associate’s degree or travel school graduate
- Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience)
Responsibilities
- Craft unforgettable domestic and international travel experiences including cruises, land tours, flights, hotels, and more.
- Use personal travel experiences to inspire and guide clients.
- Build long-term relationships, turning first-time clients into loyal travelers.
- Leverage AAA’s established travel strategy to maximize success and achieve sales goals.
- Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
- Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
- Resolve client concerns under management guidance.
- Attend promotional events, training, and familiarization trips to stay ahead in the industry.
Benefits
- Expert-led training and coaching with a path for career growth to Travel Agent and Senior Travel Agent roles
- Company-sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates
- Paid Educational Trips to explore destinations firsthand
- Consistent schedule with Sundays off
- Convenient Hours: Monday–Friday, 8AM–6PM, and Saturday, 8AM–5PM (37.5-hour work week)
- Competitive Base Salary: $18.82 to $29.31/hourly
- Monthly Incentives: average payout of $550 - $1,100 per month, after approximately 6 months of employment
- 3+ weeks Paid Time Off accrued in your first year
- Full Benefits Package: Medical, dental, vision, retirement plans, and more
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
