Associate, Retail Channels (Teller)

Oriental Bank•Bayamon, PR

3d•Onsite

About The Position

The Associate, Retail Channels (Teller) provides superior, efficient customer service by handling a range of banking transactions and promoting bank products in accordance with established processes and guidelines and in strict compliance with applicable regulations. This is an on-site position based in Bayamón, Puerto Rico. The teller processes transactions such as deposits, withdrawals, check cashing, payments, transfers, and manager’s or officer’s checks. The role includes preparing the workstation, maintaining controls over assigned keys, stamps, and cash, observing cash limits, balancing the cash fund at the end of each shift, and reporting discrepancies. The associate maintains transaction logs and registers, handles customer claims and inquiries within their scope, refers other matters to the appropriate area, and escalates suspicious activity to management. The role also includes balancing and reconciling transactions, providing information about bank products, services, and channels, and identifying cross-selling opportunities and referring customers to colleagues. Other duties may be assigned.

Requirements

Associate degree, technical degree, or approved credits in Business Administration or a related field required.
One year of retail, customer service, or cash register experience required.
Equivalent combinations of education, training, and experience may substitute for the minimum education and experience requirements if they provide the required knowledge, skills, and abilities.
Basic mathematical skills required.
Detail orientation and ability to manage multiple priorities required.
Analytical, proactive problem-solving, organizational, detail-oriented, and multitasking abilities, while observing defined quality standards.
Demonstrated assertiveness in oral and written communications with internal and external stakeholders.
Proficiency in MS Office, including Excel and Word, and other business applications such as Visio.
Availability to work according to branch operating hours and flexibility to work overtime according to business needs.
Legally authorized to work in the United States, with permanent or ongoing work authorization; must maintain eligible work authorization throughout employment.

Nice To Haves

Full bilingual proficiency in English and Spanish, written and verbal, preferred.

Responsibilities

Provide prompt, courteous, precise, and efficient customer service while adhering to established procedures and practices.
Ensure transactions comply with operating policies, procedures, guidelines, and applicable regulations.
Handle deposits, withdrawals, check cashing, payments, transfers, and sales of manager’s or officers’ checks in accordance with bank policies and procedures.
Prepare the workstation for transactions and maintain controls over assigned keys, stamps, and cash.
Observe established cash management procedures and cash limits.
Balance the cash fund at the end of each shift and report discrepancies to the supervisor.
Maintain transaction logs and registers according to established procedures.
Receive customer and prospective-customer claims or inquiries, resolve those within the role’s scope, and refer other matters to the appropriate area.
Report and escalate suspicious transactions or activity observed within the branch to management.
Balance and reconcile transactions.
Promote and provide information about bank products, services, and channels.
Identify cross-selling opportunities and refer customers to peers and team members.
Perform other duties as assigned.