Associate Resident Service Technician
About The Position
This position reports to the Regional Service Manager and is responsible for Resident Field Service in Automation Energy Industries Service. Associate Resident Service Technicians perform service in accordance with ABB standard processes, quality standards, and safety guidelines. They work in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality service. As an Associate Resident Service Technician in Norfolk, VA, you will be required to work independently and as part of a team based on customer/contract requirements. The work model for the role is Onsite, and this role contributes to Automation Energy Industries.
Requirements
- High School diploma or GED required. A special combination of experience and/or demonstrated accomplishments will be considered.
- Demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude.
- Must speak fluent English.
- Must have a legal driver’s license.
- Must have work authorization that would permit them to work for ABB in the US.
Nice To Haves
- Will develop and be mentored to provide outstanding field service support of ABB's Distributed Control System.
- Opportunity to explore career pathways in Field Service including Advanced Services, ABB University, Technical Support, Project Engineering, Commission Services, Research and Development, and Quality.
Responsibilities
- Provide site service to ensure safe and efficient plant operation utilizing ABB's Distributed Control System.
- Handle all periodic, routine, preventive maintenance, and shutdown support, with ABB Technical and Advanced Services providing additional support where applicable.
- Troubleshoot distributed control system hardware and software issues.
- Manage technical support requests on the customers’ behalf to optimize system performance.
- Respond to customer questions, issues, and inquiries with accuracy and timeliness.
- Maintain a “follow-up” system with customers to ensure the technical advice provided was effective.
Benefits
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays.
- Vacation is provided based on years of service for hourly and non-exempt positions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
